Insights Blog

Insights Blog

The Two Levels of Why

By Bob Murphy, RN, JD

Posted May 25, 2011

The skill I wish I could teach to everyone is to connect to both the why (evidence-based) and my why (values-based). It is hard for me to argue with both evidence and my own values.

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Reconnecting to the Stories

Posted May 18, 2011

You've heard it many times: "Don't worry about the small stuff…and it is ALL small stuff." There is wisdom in those words, and we should take them to heart.

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Stopping the Stress Cascade (Advice for Overwhelmed Leaders)

Posted May 11, 2011

Keeping people positive, focused, and productive is one of the most important responsibilities of leadership. When we achieve that, we equip our organizations to succeed in even the toughest environment.

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Spinach in your Teeth Messages: The Art of Giving (and Receiving) Honest Feedback

Posted May 04, 2011

Most of us hear the word "feedback" and immediately translate it to "criticism." Few of us have an easy time either giving it or receiving it. We know in our heads that we need feedback; our hearts don't want to hear it.

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Laboratory Professionals Get Results

Posted April 27, 2011

As we celebrate our profession and the contribution we make to patient care, let's focus on what we can do to make our workplace a great place to be. I'd like to suggest a few tips you can get started on this week—or at least get started thinking about!

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In Praise of Followers

Posted April 20, 2011

The truth is, it doesn't really matter who comes up with an idea to make patient care better. It matters only that we do what we know leads to better patient care. After all, that's why we're all here.

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Your Best Nurses Week Ever

Posted April 13, 2011

Sometimes, I find, it is good to think outside the box. But, it is even better to throw the box away and really try something different. After all, if you do what you've always done, you'll get what you've always gotten! Read on for a few ways you can have your best Nurses Week ever.

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Narrating Care: Why the Words You Say Maximize the Impact of the Care You Provide

Posted April 06, 2011


Often after I do a speaking presentation, people will come up to me to ask questions and share steps they are taking to improve performance. Some of the saddest moments are when it’s evident that someone is working very hard to serve patients and it appears many of the right steps are being taken—but the objective results are not there.

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The Art of Physician Courtship: Five Things Healthcare Leaders Can Do to Lay the Groundwork for Physician Integration

Posted April 01, 2011

It seems we in the healthcare industry constantly hear about the upcoming “marriage” between hospitals and physicians. And while it’s not yet clear exactly what form this partnership is going to take—ACOs, physician employment, or something else entirely—the people in suits and the people in white coats are about to get a whole lot closer.

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What Physicians and Others Can Do to Celebrate National Doctors Day

By Barbara Loeb, MD, MBA, CPE

Posted March 30, 2011

Physicians do great work every day. I know and work with many extraordinary healers, and I see their dedication and diligence firsthand. And yet, so many of us (yes, I am a physician, too!) are so busy caring for our patients and our own families that we have little time to reflect on our own accomplishments. Fortunately, we have Doctors Day—March 30—as an opportunity to take a breather and consider what we do well…and what we might do better.

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