Insights Blog

Insights Blog

COACHING MINUTE: Two-Step Communication Plan to Immediately Re-recruit New Employees

Posted February 07, 2018

Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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COACHING MINUTE: Low-Cost, Effective Reward and Recognition

Posted December 18, 2017

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

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COACHING MINUTE: Engaging Leaders in Goal-Setting

Posted December 11, 2017

As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.

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COACHING MINUTE: How to Improve as a Leader Without Losing Face with Your Team

Posted November 10, 2017

Let's face it. We're all human. Every leader has made mistakes - even the most engaging and inspiring ones. For good leaders who want to be great, the important thing is to never stop learning and improving.

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COACHING MINUTE: 3 Questions that Measure Organizational Alignment

Posted November 03, 2017

Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.

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COACHING MINUTE: 2 Tips to Drive Organizational Innovation

Posted October 30, 2017

The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.

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COACHING MINUTE: Engage Patients by Involving Them in Their Care

Posted October 13, 2017

The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?

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COACHING MINUTE: Conveying Compassion through Spa Services for Patients

Posted September 22, 2017

Altru Health System in Grand Forks, North Dakota, has created an entire program around healing therapies. Central to the program is the belief that rest and relaxation are an integral part of the healing process. And while the variety of services they provide range from music therapy to pet therapy to healing touch – perhaps none is more visible than their spa treatment program.

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COACHING MINUTE: Who’s on Your Personal Board of Directors?

Posted September 15, 2017

Take a moment to think about which colleagues you would choose to be on your personal board of directors.

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