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Insights Blog

Insights Blog

COACHING MINUTE: Mission is Critical

Posted August 06, 2018

In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.

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COACHING MINUTE: Care Transitions Calls Remove Barriers to Patient Compliance

Posted June 08, 2018

In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.

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COACHING MINUTE: Get Ahead of the Curve with Change Management Teams

Posted May 15, 2018

Changes that can be anticipated offer both a leadership and management opportunity. By getting ahead of projected transformations, leaders can assemble a team to strategically manage change in a measured and customized fashion.

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COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Posted May 15, 2018

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

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COACHING MINUTE: 3 Tips to Prepare for ED-PECs

Posted April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

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COACHING MINUTE: Improvement Systems Require Effective Leadership

Posted March 20, 2018

If your Lean improvement system is not delivering the results you had hoped for, look at the leadership system in your organization. If that piece is lacking or even nonexistent, you may have found your answer.

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COACHING MINUTE: Two-Step Communication Plan to Immediately Re-recruit New Employees

Posted February 07, 2018

Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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COACHING MINUTE: Low-Cost, Effective Reward and Recognition

Posted December 18, 2017

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

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COACHING MINUTE: Engaging Leaders in Goal-Setting

Posted December 11, 2017

As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.

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