Posted September 01, 2017
Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.
Posted June 16, 2017
This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers.
Posted May 22, 2017
St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.
Posted February 24, 2017
Studer Group helps large healthcare systems to get results by focusing on 4 proven organizational strategies.
Posted February 21, 2017
Healthcare leaders joined Studer Group for a round table event discussing how to make mergers succeed. These are their thoughts.
Posted February 03, 2017
Studer Group Medical Group experts outline five ways organizations can successfully begin optimizing for MACRA.
Posted January 10, 2017
This second installment of our 7-part series on What's Right in Health Care® 2016 includes a list of high-performing healthcare organizations featured at the conference that are using engagement strategies and tactics to drive performance improvement. Part 1 provided a conference overview and Part 3 will look at the challenging and rapidly emerging area of high reliability in healthcare .
Posted October 13, 2016
Learn what leaders from three Canadian healthcare organizations are doing to provide the best patient care - the starting point for organizational improvement.
Posted June 17, 2016
Do your goals for your emergency department seem unattainable? Are you frustrated by inefficient processes? Are you concerned about keeping staff and physicians engaged? The problem may be that you aren’t addressing the right problems. Use this 4-step diagnostic approach to improve ED results and measure financial return on those improvements.
Posted May 19, 2016
Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.