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Insights Blog

Insights Blog

COACHING MINUTE: 3 Ways to Overcome Common Leadership Pitfalls

Posted October 04, 2018

As leaders, none of us are perfect. In this Coaching Minute, Chad Wolbers describes three common leadership pitfalls and how to overcome them.

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The Case for Care Continuum Leaders

Posted September 20, 2018

As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination between facilities and providers to ensure patient care is seamlessly managed.

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Adventist Health Castle’s 15-Year Baldrige Journey

By Kathryn Raethel, FACHE, MHA, MPH, RN, CEO, Adventist Health Castle

Posted May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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"Boots-on-the-Ground" Leadership: How Better Accountability and Leadership Development Helped McLaren Flint Achieve Alignment and Decrease Deficit

By Chad Grant, FACHE, President and CEO, McLaren Flint

Posted May 17, 2018

After a year of refocusing on accountability and leadership development, McLaren Flint saw significant improvement in patient experience, employee engagement, and financial performance.

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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Finding the Balance Between Aggressive and Realistic Goals

Posted December 20, 2017

Research suggests that challenging goals get the best results, but finding the balance between aggressive and realistic goals can be tricky. Get tips from an expert on setting goals that are tough – and achievable.

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COACHING MINUTE: Engaging Leaders in Goal-Setting

Posted December 11, 2017

As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.

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COACHING MINUTE: 3 Questions that Measure Organizational Alignment

Posted November 03, 2017

Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.

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The Connection Between Goal Alignment and Skin in the Game

Posted October 02, 2017

Many organizations struggle to see improvement year after year but there is one thing leaders can do to make a change - put some skin in the game. Organizations achieve the most sustainable results when evaluations are 100 percent based on leader outcomes.

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The Joint Commission and Studer Group: Partners in Cultural Transformation

Posted September 01, 2017

Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.

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