Posted May 22, 2017
St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.
Posted February 21, 2017
Healthcare leaders joined Studer Group for a round table event discussing how to make mergers succeed. These are their thoughts.
Posted March 10, 2016
Thank you notes are one of the most cost-effective ways to deliver reward and recognition, which in turn builds critical employee engagement. High-performing organizations realize that people are more engaged and more willing to go the extra mile when leaders frequently express their appreciation—verbally and/or in thank you notes.
Posted December 12, 2014
After 15 years as a Studer Group Coach, and even before that in my work with Quint Studer at Holy Cross Hospital in Chicago and Baptist Hospital in Pensacola, I have had the opportunity to work with hundreds of organizations and currently work with and lead 75 active coaches across The United States. In our experience, the most common coaching question we receive is, “How do we move performance?”
Posted November 17, 2014
Studer Group’s Five Fundamentals of Communication is AIDET®, an acronym that stands for Acknowledge, Introduce, Duration, Explanation and Thank You. Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.
Posted June 01, 2011
Innovation is great. Imitation is even better—and faster. I urge industry leaders at all levels to join their peers at What's Right in Health Care and maximize your ability to achieve and sustain clinical, service, and operational excellence.