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Turning the Tables on High Turnover with Peer Interviewing

Posted: May 22, 2017
Published by Sheri Underwood, MSN, BSN, RN

Related categories Accountability , Employee Engagement , Must Haves® , Standards of Behavior

St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.
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Merger Success and Culture: Lessons Learned from Healthcare Leaders

Posted: February 21, 2017

Related categories Accountability , Employee Engagement , Must Haves® , Physician Engagement

Healthcare leaders joined Studer Group for a round table event discussing how to make mergers succeed. These are their thoughts.
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The Power of Thank You Notes in Healthcare

Posted: March 10, 2016

Related categories Employee Engagement , Must Haves® , Thank You Notes

Thank you notes are one of the most cost-effective ways to deliver reward and recognition, which in turn builds critical employee engagement. High-performing organizations realize that people are more engaged and more willing to go the extra mile when leaders frequently express their appreciation—verbally and/or in thank you notes.
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AIDET plus the Promise

Posted: December 12, 2014
Published by Don Dean, BSRT

Related categories AIDET® , Must Haves®

After 15 years as a Studer Group Coach, and even before that in my work with Quint Studer at Holy Cross Hospital in Chicago and Baptist Hospital in Pensacola, I have had the opportunity to work with hundreds of organizations and currently work with and lead 75 active coaches across the Unites States. In our experience, the most common coaching question we receive is, “How do we move performance?”
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AIDET® in the Medical Practice: More Important than Ever

Posted: November 17, 2014
Published by Richard Rubin, MD, MBA, CPHQ

Related categories AIDET® , Must Haves® , Patient-Centered Care , Physician Engagement , Patient Engagement

Studer Group’s Five Fundamentals of Communication is AIDET®, an acronym that stands for Acknowledge, Introduce, Duration, Explanation and Thank You. Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.  
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