Insights Blog

Insights Blog

It’s About the Conversation: Using the INVEST Framework to Connect and Provide Feedback

Posted September 28, 2015

In an era of big data, high performance expectations, and growing trends in pay-for-value, some organizations may struggle with what to do with this surplus of information. What’s more, they must identify how best to present the data in a meaningful, transparent and receptive way such that the feedback drives performance and creates behavioral and practice alignment. Research and our experience in coaching hundreds of healthcare organizations reveals that organizations and individuals who are aligned on goals and receive regular performance feedback tend to outperform those that lack feedback.

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Are Your Perioperative Services a “Cut Above” and Ready for the Perioperative Surgical Home?

Posted September 21, 2015

Perioperative services are expensive, with high fixed costs related to both personnel and equipment. High-performing perioperative services - where patients feel their care is individualized, safe, and provided in a compassionate manner, coupled with practitioners having confidence in operational efficiency and quality professional and support services - can demonstrate a significant positive contribution to the facility’s operating margin. This not only provides straight dollars to the bottom line but also contributes by offsetting necessary, but at times, less profitable services.

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The Fundamentals of Emergency Department Physician Leadership

Posted September 01, 2015

Emergency Department Physician leaders require skills such as how to interpret and impact patient experience data, integrate with hospital operations and build accountability within their team. Through our work with emergency departments and thousands of leaders, Studer Group has identified the skills that separate the best physician leaders in healthcare from the rest.

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MyRounding: How One CEO Saved 78 Hours a Year (That’s Almost Two Weeks!)

Posted June 23, 2015

Rounding for Outcomes is a foundational tactic that Studer Group coaches have been implementing and hardwiring in healthcare organizations for more than a decade. It has proven to be the most effective way to collect vital information, reward and recognize behavior, build relationships, and validate key behaviors for safety. Rounding is at the very heart of developing high employee engagement which in turn, drives better results. 

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

By Kim Bass

Posted June 17, 2015

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Health Record (EHR) portal as a way to improve access and responsiveness to patients.

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Safe Care Transitions: Best Practices for Emergency Department to Inpatient Handovers

By Angie Esbenshade, RN, MSN, MBA, NE-BC

Posted May 19, 2015

One of my colleagues, Stephanie Baker, wrote a Studer Group insight about the importance of hardwiring bedside shift report. In it, she shares the benefits and impact that handovers can have for patients and caregivers. Effective and safe patient handovers (also called care transitions) are critically important, not only between shifts on the same unit, but also between departments. Emergency Department (ED) to Inpatient (IP) handovers are essentially the same concept as bedside shift report but require some additional training and steps to effectively implement the process. 

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Reducing Readmissions through the Centralized Care Transition Call Model

Posted May 01, 2015

Providing safe and quality patient care remains our primary focus in healthcare. At times, this has become increasingly more complex with the changes and shifts in industry regulations and standards. One area that requires an intense focus is providing care across the continuum. 

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

By Kim Bass

Posted April 22, 2015

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emotional aspect to accessing care, as patients want to feel valued and connected to their provider.

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The Emergency Department Hospitalist Care Transition Plan

Posted April 17, 2015

Being a patient admitted through the Emergency Department can be disorienting. Patients and family members who enter our EDs are typically sick, hurt, and scared. Throw in multiple interactions with a variety of caregivers, and remembering who they have seen, what tests were performed, and so on can be a daunting experience. Patient care handovers can also be risky for staff if treatment plans are not completely communicated or care orders are duplicated or omitted. That’s why proper and complete care transitions, also known as handovers, are so important.

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Senior Leader Rounding That Makes a Difference: Rounding on Patients in the ED

Posted March 30, 2015

This insight shares Studer Group’s practice of Senior Leader Rounding on patients admitted through the Emergency Department (ED). The purpose is to better understand how well patients perceived their experience in the ED, as well as their transition to being an admitted inpatient.

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