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Two Tactics to Elevate Patient Care and Frontline Staff Coaching

Posted: May 11, 2016
Published by Pamela Steenbergen, MBA

Related categories Rounding , Employee Engagement , Patient Experience , ED Strategies , Care Transitions , Patient Engagement

In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
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Taking Patient Call Manager to the Next Level

Posted: April 21, 2016

Related categories Care Transitions

When Sonora Regional Medical Center, part of Adventist Health, started making care transition calls, they quickly realized the benefit and importance of the information obtained in each patient connection. Through the use of Patient Call ManagerSM: The Clinical Call System (PCM), they have maximized their care transition call process to identify new ways to capture and leverage the information it provides. As a result, they have seen a reduction in readmissions and an increase in HCAHPS performance.
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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

Posted: June 17, 2015
Published by Kim Bass

Related categories Care Transitions , Medical Practice Strategies

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Health Record (EHR) portal as a way to improve access and responsiveness to patients.
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Reducing Readmissions through the Centralized Care Transition Call Model

Posted: May 01, 2015

Related categories Patient Experience , Care Transitions

Providing safe and quality patient care remains our primary focus in healthcare. At times, this has become increasingly more complex with the changes and shifts in industry regulations and standards. One area that requires an intense focus is providing care across the continuum. 
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Reducing No-Shows Takes a Personal Touch

Posted: February 23, 2015

Related categories Care Transitions

Do you know your practice's no-show rate?  For many practices the answer is no, even though no-shows create access issues, reduce revenues, and negatively affect patient care. Before we can treat the problem of no-shows, we must begin with the diagnosis. It starts with tracking no-shows for trends and repeat offenders. Understanding the reasons patients miss their appointments is key to creating a successful and proactive strategy. 
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