Insights Blog

Insights Blog

Creating a Solid Foundation for Community Health Centers

Posted August 03, 2017

State and Federal funding cuts can mean the difference in Community Health Centers staying open or closing their doors for good. Learn the five steps CHCs can take to create a solid foundation and overcome funding challenges to achieve sustainable quality outcomes and exceptional patient experiences.

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Is a Medical Scribe Right for Your Practice?

Posted August 01, 2017

Improving processes and making work environments more efficient for physicians to practice can be a key driver of physician engagement. Should you consider leveraging medical scribes for process improvement in your medical practice? Let’s explore the pros and cons of hiring a medical scribe.

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Five Tips to Jumpstart Your MACRA Strategy

Posted February 03, 2017

Studer Group Medical Group experts outline five ways organizations can successfully begin optimizing for MACRA.

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Optimizing the Value of Advanced Practice Providers

Posted August 12, 2016

Chances are, you have already incorporated Advanced Practice Providers (APPs) into your healthcare team or you soon will. The prevalence of APPs is growing as an already over-burdened and under-supplied healthcare system navigates a rapidly expanding Medicare-eligible baby boomer population and the impact of the Affordable Care Act (ACA). This increased demand for services, coupled with an aging physician workforce, has resulted in an additional strain on resources and in challenges getting access to care.

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 2)

By Kim Bass

Posted June 17, 2015

In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Health Record (EHR) portal as a way to improve access and responsiveness to patients.

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CG CAHPS: Improving Access and Responsiveness to Patients (Part 1)

By Kim Bass

Posted April 22, 2015

Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emotional aspect to accessing care, as patients want to feel valued and connected to their provider.

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The Clinical, Quality and Business Case for Enhancing the Patient Experience in Medical Practices

By Paul Panico

Posted December 15, 2014

Over the past several years, evidence has accumulated that compels providers and health care organizations to address the patients’ perception of care as a key health care outcome to be addressed and optimized.

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Uncovering the Memorable Medical Practice Visit: Know the What, Hold Up the Mirror and Execute

Posted December 15, 2014

In this era of transparency, accountability, shared decision making and healthcare consumer choice, medical practices must find ways to distinguish their practice to create a best-in-class experience. Essential to this is exceptional care quality, driven by talent selection, adherence to evidence-based treatment plans and ongoing medical education and professional development. 

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Empathy and the Impact on Clinical Outcomes

Posted December 04, 2014

When we talk about empathy, we are referring to the capacity to understand another person’s experience from within that person’s frame of reference. Sigmund Freud commented that “Empathy does not involve identifying with the other person per se, but with what that person is experiencing”. In other words, it is about recognizing and validating a patient’s anxiety, fear, pain, worries and situation. Our patients need to know that we are seeing, listening and relating to them.

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