Filter: AIDET® (x)  

When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted: February 08, 2017
Published by Suz Fisher, RN, BA

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
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Evidence-Based Leadership: The Operating System & Apps for Health System Improvement

Posted: October 18, 2016

Related categories Rounding , AIDET®

Discover a proven framework to build sustainable cultures while consistently delivering a great patient experience with the highest-quality outcomes and improving alignment and accountability.
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Keeping Patients and Staff Engaged during Renovations

Posted: September 16, 2016
Published by Angie Esbenshade, RN, MSN

Related categories Employee Engagement , AIDET® , Patient Experience , ED Strategies , Patient Engagement

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
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Improving Patient Experience for Emergent Admissions

Posted: August 12, 2016
Published by Stephanie Baker, RN, MBA, CEN

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
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Faculty Role Modeling to Improve Resident Communication with Patients

Posted: July 21, 2016
Published by Lynne Mahony, MBA, MFA

, Barbara Roehl, MD, MBA

Related categories AIDET®

A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an explicit educational methodology for learning that is sustainable.” Teaching residents to communicate well with patients is the right thing to do.
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