Posted August 08, 2017
It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.
Posted April 19, 2017
AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.
Posted February 08, 2017
When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
Posted October 18, 2016
Discover a proven framework to build sustainable cultures while consistently delivering a great patient experience with the highest-quality outcomes and improving alignment and accountability.
Posted September 16, 2016
During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
Posted August 12, 2016
With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
Posted April 05, 2016
Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.
Posted April 22, 2015
Gaining access to care matters to everyone involved in providing healthcare, including providers, staff and of course, patients. From a clinical perspective, it’s important for patients to receive timely access to care for both safety and quality purposes. There’s also an emotional aspect to accessing care, as patients want to feel valued and connected to their provider.
Posted April 17, 2015
Being a patient admitted through the Emergency Department can be disorienting. Patients and family members who enter our EDs are typically sick, hurt, and scared. Throw in multiple interactions with a variety of caregivers, and remembering who they have seen, what tests were performed, and so on can be a daunting experience. Patient care handovers can also be risky for staff if treatment plans are not completely communicated or care orders are duplicated or omitted. That’s why proper and complete care transitions, also known as handovers, are so important.
Posted March 05, 2015
Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of reimbursement is here to stay. Therefore, to improve outcomes and appropriately prepare learners for this new reality, teaching hospitals have an incentive and obligation to teach, validate, and hold learners accountable for their role in the patient experience.