Insights Blog

Insights Blog

COACHING MINUTE: Engage Nurses with Effective Rounding

Posted August 10, 2017

One of the most effective ways to engage nurses is to consistently round on them. By standardizing this behavior, you build strong relationships with your nurses in a way that no other practice can replicate. But to really make this tactic effective, it is important to hardwire four primary behaviors.

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COACHING MINUTE: Communicating About Duration in the ED

Posted August 09, 2017

The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.

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COACHING MINUTE: Why It's Important to Listen to Patients

By Lavonne Dwinal, RN, MOL

Posted August 08, 2017

It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.

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Creating a Solid Foundation for Community Health Centers

Posted August 03, 2017

State and Federal funding cuts can mean the difference in Community Health Centers staying open or closing their doors for good. Learn the five steps CHCs can take to create a solid foundation and overcome funding challenges to achieve sustainable quality outcomes and exceptional patient experiences.

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Is a Medical Scribe Right for Your Practice?

Posted August 01, 2017

Improving processes and making work environments more efficient for physicians to practice can be a key driver of physician engagement. Should you consider leveraging medical scribes for process improvement in your medical practice? Let’s explore the pros and cons of hiring a medical scribe.

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COACHING MINUTE: 3 Tips for Managing Test Results in Medical Practices

Posted July 27, 2017

Are you feeling overwhelmed yet? Get tips for proactively communicating with patients about test results to create efficiencies in your everyday work.

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Mind the (Generation) Gap: How Stereotyping Hinders Engagement

Posted July 18, 2017

Stop singling out “millennials” if you want to truly engage your employees. Learn what you can do engage every demographic within your workforce.

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

By Matthew Bates, MPH

Posted July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.

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COACHING MINUTE: 3 Questions to Ask Before Trying Something New

Posted July 06, 2017

When leaders aren’t getting results, they often deviate from strategic plans and shift organizational focus to the flavor of the month. But it is important to first consider any opportunities to improve already-implemented practices.

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