Insights Blog

Insights Blog

How to Improve Flow for a High-Performing Emergency Department

Posted July 01, 2017

This Q&A with practicing emergency department physician and Studer Group Medical Director Dan Smith, MD outlines practical tips you can use to improve flow in your emergency department.

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It’s Not Just About Discharge: The Other Transitions of Care

Posted June 21, 2017

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Posted June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.

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Comfort and Pain: Perspectives in the Era of the Opioid Epidemic

Posted August 22, 2016

Gain perspective from practicing physicians on how to address patient comfort and pain levels while mitigating opioid issues. 

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The Patient Experience: Does this Really Matter?

Posted May 19, 2016

Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.

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Using Shift Huddles to Empower Leaders

Posted April 13, 2016

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to create the absolute best place for employees to work, physicians to practice medicine, and patients to receive care. With that determination for creating an organization-wide culture of excellence in mind, executives are focusing more and more on ensuring leaders at all levels receive proper training and development.

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Patient Communication that Builds Trust in Advanced Practice Providers

Posted April 05, 2016

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.

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It’s About the Conversation: Using the INVEST Framework to Connect and Provide Feedback

Posted September 28, 2015

In an era of big data, high performance expectations, and growing trends in pay-for-value, some organizations may struggle with what to do with this surplus of information. What’s more, they must identify how best to present the data in a meaningful, transparent and receptive way such that the feedback drives performance and creates behavioral and practice alignment. Research and our experience in coaching hundreds of healthcare organizations reveals that organizations and individuals who are aligned on goals and receive regular performance feedback tend to outperform those that lack feedback.

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The Clinical, Quality and Business Case for Enhancing the Patient Experience in Medical Practices

By Paul Panico

Posted December 15, 2014

Over the past several years, evidence has accumulated that compels providers and health care organizations to address the patients’ perception of care as a key health care outcome to be addressed and optimized.

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Uncovering the Memorable Medical Practice Visit: Know the What, Hold Up the Mirror and Execute

Posted December 15, 2014

In this era of transparency, accountability, shared decision making and healthcare consumer choice, medical practices must find ways to distinguish their practice to create a best-in-class experience. Essential to this is exceptional care quality, driven by talent selection, adherence to evidence-based treatment plans and ongoing medical education and professional development. 

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