Filter: Measurement/HCAHPS/CGCAHPS/VBP (x)  

Comfort and Pain: Perspectives in the Era of the Opioid Epidemic

Posted: August 22, 2016
Published by Dan Smith, MD, FACEP

Related categories Measurement/HCAHPS/CGCAHPS/VBP , Patient-Centered Care , Physician Engagement

Gain perspective from practicing physicians on how to address patient comfort and pain levels while mitigating opioid issues. 
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The Patient Experience: Does this Really Matter?

Posted: May 19, 2016
Published by Dan Smith, MD, FACEP

Related categories Accountability , Measurement/HCAHPS/CGCAHPS/VBP , Patient Experience , Physician Engagement , Patient Engagement

Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.
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Using Shift Huddles to Empower Leaders

Posted: April 13, 2016
Published by Erin Shipley, RN, MSN

Related categories Leader Development , Measurement/HCAHPS/CGCAHPS/VBP , Huddles

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to create the absolute best place for employees to work, physicians to practice medicine, and patients to receive care. With that determination for creating an organization-wide culture of excellence in mind, executives are focusing more and more on ensuring leaders at all levels receive proper training and development.
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Patient Communication that Builds Trust in Advanced Practice Providers

Posted: April 05, 2016
Published by Josh Kosowsky, M.D., FACEP

Related categories Measurement/HCAHPS/CGCAHPS/VBP , AIDET® , ED Strategies

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.
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It’s About the Conversation: Using the INVEST Framework to Connect and Provide Feedback

Posted: September 28, 2015
Published by Dan Smith, MD, FACEP

Related categories Measurement/HCAHPS/CGCAHPS/VBP , Effective Meetings , Physician Engagement

In an era of big data, high performance expectations, and growing trends in pay-for-value, some organizations may struggle with what to do with this surplus of information. What’s more, they must identify how best to present the data in a meaningful, transparent and receptive way such that the feedback drives performance and creates behavioral and practice alignment. Research and our experience in coaching hundreds of healthcare organizations reveals that organizations and individuals who are aligned on goals and receive regular performance feedback tend to outperform those that lack feedback.
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Filter: Measurement/HCAHPS/CGCAHPS/VBP (x)