Filter: ED Strategies (x)  

When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted: February 08, 2017
Published by Suz Fisher, RN, BA

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
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Managing Change Takes Heart and Good Coaching

Posted: October 17, 2016
Published by Jeff Wood

Related categories Patient Experience , ED Strategies

Results don’t happen because of tactics; they happen because of the commitment, passion, and skill of the teams executing the tactics. Emergency Department coach, Jeff Wood, RN shares how the passion to do better drives his work and that of his Studer Group partners.
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Keeping Patients and Staff Engaged during Renovations

Posted: September 16, 2016
Published by Angie Esbenshade, RN, MSN

Related categories Employee Engagement , AIDET® , Patient Experience , ED Strategies , Patient Engagement

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
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Improving Patient Experience for Emergent Admissions

Posted: August 12, 2016
Published by Stephanie Baker, RN, MBA, CEN

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
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Rethinking Emergency Department Results: Are You Treating Before Diagnosing?

Posted: June 17, 2016
Published by Karen Smith, MSN, RN, CEN, NE-BC

Related categories Accountability , ED Strategies , Process Improvement

Do your goals for your emergency department seem unattainable? Are you frustrated by inefficient processes? Are you concerned about keeping staff and physicians engaged? The problem may be that you aren’t addressing the right problems. Use this 4-step diagnostic approach to improve ED results and measure financial return on those improvements.
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Filter: ED Strategies (x)