Insights Blog

Insights Blog

Striking the Balance: Patient Experience and Productivity

Posted September 21, 2017

To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.

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COACHING MINUTE: Communicating About Duration in the ED

Posted August 09, 2017

The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.

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12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Posted June 16, 2017

This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers. 

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When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted February 08, 2017

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.

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Managing Change Takes Heart and Good Coaching

Posted October 17, 2016

Results don’t happen because of tactics; they happen because of the commitment, passion, and skill of the teams executing the tactics. Emergency Department coach, Jeff Wood, RN shares how the passion to do better drives his work and that of his Studer Group partners.

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Keeping Patients and Staff Engaged during Renovations

Posted September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

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Improving Patient Experience for Emergent Admissions

Posted August 12, 2016

With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.

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Rethinking Emergency Department Results: Are You Treating Before Diagnosing?

Posted June 17, 2016

Do your goals for your emergency department seem unattainable? Are you frustrated by inefficient processes? Are you concerned about keeping staff and physicians engaged? The problem may be that you aren’t addressing the right problems. Use this 4-step diagnostic approach to improve ED results and measure financial return on those improvements.

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Two Tactics to Elevate Patient Care and Frontline Staff Coaching

Posted May 11, 2016

In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1

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Patient Communication that Builds Trust in Advanced Practice Providers

Posted April 05, 2016

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.

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