Insights Blog

Insights Blog

Four Behaviors of Great Leadership

Posted June 03, 2016

In this two-part insight on leadership, we’ll look at a study that was done in 2015 by the Gallup organization that defines four behaviors that great leaders possess. This first insight will delve into the actual behavioral characteristics.

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Honoring Nurses is a Year-Round Priority

Posted May 25, 2016

Day in and day out, nurses provide steadfast support and devotion in the care they give. While we celebrate Nurses Week in May each year, shining a spotlight on the work nurses do and showing our gratitude for the difference they make should be a year-round priority.

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The Patient Experience: Does this Really Matter?

Posted May 19, 2016

Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.

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Two Tactics to Elevate Patient Care and Frontline Staff Coaching

Posted May 11, 2016

In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1

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The Prescribing of Narcotics in Primary Care

By Rob Schreiner, MD

Posted April 27, 2016

Caring for patients who require long-term opiates can be one of the most taxing things we do. Making use of clinical guidelines and tools can keep both provider and our patients safe. Relying on the strengths of group practice can help develop mastery, and being mindful of our responsibility to colleagues can prevent conflict among physicians.

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Managing Resistance to Rounding

Posted April 25, 2016

As a coach and speaker with Studer Group, I spend the majority of my time in the field working side-by-side with healthcare leaders each day. As we work together to implement new processes or tactics, I sometimes hear concerns about adding “one more thing” onto an already packed work day. The concern isn’t shared because they don’t see the value or understand the importance, it’s because they simply don’t know where they will find the time! Rounding is one such example.

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Taking Patient Call Manager to the Next Level

Posted April 21, 2016

When Sonora Regional Medical Center, part of Adventist Health, started making care transition calls, they quickly realized the benefit and importance of the information obtained in each patient connection. Through the use of Patient Call ManagerSM: The Clinical Call System (PCM), they have maximized their care transition call process to identify new ways to capture and leverage the information it provides. As a result, they have seen a reduction in readmissions and an increase in HCAHPS performance.

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Using Shift Huddles to Empower Leaders

Posted April 13, 2016

As a coach with Studer Group, I have the honor of traveling all over the country and seeing the incredible work happening in our medical centers and clinics. Wherever I go, the passion and drive that I see in the healthcare community is the same – healthcare leaders want to create the absolute best place for employees to work, physicians to practice medicine, and patients to receive care. With that determination for creating an organization-wide culture of excellence in mind, executives are focusing more and more on ensuring leaders at all levels receive proper training and development.

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Patient Communication that Builds Trust in Advanced Practice Providers

Posted April 05, 2016

Over the past two decades, advanced practice providers (APPs) have been growing both in sheer number of jobs and in their importance to the delivery of healthcare. U.S. labor statistics estimate that more than 90,000 physician assistants and 122,000 nurse practitioners are practicing today with growth rate estimates ranging from 33 percent to more than 50 percent over the next decade.

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The Impact of Electronic Health Records on Physician Burnout

Posted April 04, 2016

There are a variety of factors contributing to burnout amongst physicians. In recent years few things have created the fodder for spirited and intense hallway debates like EHRs. Computerized Physician Order Entry (CPOE), patient portals, meaningful use, ICD-10, interoperability, telemedicine, data breaches, bring your own device (BYOD), and so on. The topics of EHRs and Healthcare information technology are way too broad to address in this short article. Engaging physicians on this matter is vital in our efforts to make healthcare a better place for physicians to practice and patients to receive care.

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