Insights Blog

Insights Blog

9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Posted October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data­ rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.

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Engaging Emergency Department Patients for a Better Experience

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Posted October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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Your Post-EHR Conversion Checklist to Maximize Patient Access to Care

Posted September 25, 2017

In part two of the series, this checklist will walk you through four items you can do after converting to a new electronic health record system to optimize for patient access.

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Your Pre-EHR Conversion Checklist to Maximize Patient Access to Care

Posted September 25, 2017

In part one of the series, this checklist identifies six "must-do" items to optimize patient access before converting to a new electronic health record system.

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If I Knew Then What I Know Now: Advice for Nurse Leaders from a Former CNO

Posted September 08, 2017

Davy Crockett, Studer Group coach leader, outlines his top ten tips for new nurse leaders.

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Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engaging the Workforce: Best Practices from JPS Health Network

Posted August 10, 2017

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

Posted July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.

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