Insights Blog

Insights Blog

If I Knew Then What I Know Now: Advice for Nurse Leaders from a Former CNO

Posted September 08, 2017

Davy Crockett, Studer Group coach leader, outlines his top ten tips for new nurse leaders.

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Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engaging the Workforce: Best Practices from JPS Health Network

Posted August 10, 2017

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

Posted July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.

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How to Improve Flow for a High-Performing Emergency Department

Posted July 01, 2017

This Q&A with practicing emergency department physician and Studer Group Medical Director Dan Smith, MD outlines practical tips you can use to improve flow in your emergency department.

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It’s Not Just About Discharge: The Other Transitions of Care

Posted June 21, 2017

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Posted June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.

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12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Posted June 16, 2017

This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers. 

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How to Engage Patients with Effective Communication

Posted April 19, 2017

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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