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Insights Blog

Insights Blog

The Evolution of Value Under the Pressure of Consumerism

Posted November 06, 2018

Watch this short video to hear from healthcare leaders as they explain how value is currently defined and how they see it evolving as consumerism grows.

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Engaging Patients with Culturally Competent Care

Posted October 15, 2018

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

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Technology, Strategy and Robots: Lessons from North America’s First Fully Digital Hospital

By Barb Collins, President and CEO, Humber River Hospital, Toronto, CA

Posted May 18, 2018

Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.

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COACHING MINUTE: 3 Tips to Prepare for ED-PECs

Posted April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

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3 Powerful Ways to Make an Impact in the Emergency Department

Posted March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Ensuring Exceptional Patient Care

Posted January 22, 2018

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

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Individualized Patient Care: A Simple Concept That is Difficult to Get Right

Posted January 12, 2018

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

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9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Posted October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data­ rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.

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Engaging Emergency Department Patients for a Better Experience

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

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Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Posted October 03, 2017

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

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