Insights Blog

Insights Blog

Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engagement is About What Happens When Nobody’s Watching

Posted August 10, 2017

More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.

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COACHING MINUTE: Why It's Important to Listen to Patients

Posted August 08, 2017

It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

Posted July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.

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It’s Not Just About Discharge: The Other Transitions of Care

Posted June 21, 2017

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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Transitions of Care: Moving from Acute Care to Home with Comprehensive Care Plans

Posted June 21, 2017

Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.

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Celebrating What’s RIGHT in Healthcare

Posted June 08, 2017

What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happened at the 2016 event and get ready for the next event to be held in August 2017.

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Managing Bundled Payments with Care Transition Calls

Posted April 24, 2017

Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands. 

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How to Engage Patients with Effective Communication

Posted April 19, 2017

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.

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