Filter: Patient Engagement (x)  

Managing Bundled Payments with Care Transition Calls

Posted: April 24, 2017
Published by Lisa Reich, RN

Related categories Care Transitions , Patient Engagement

Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands. 
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How to Engage Patients with Effective Communication

Posted: April 19, 2017
Published by Michelle Bright, BA

Related categories AIDET® , Patient Experience , Patient Engagement

AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.
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When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted: February 08, 2017
Published by Suz Fisher, RN, BA

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
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Discovering the Principles that Bring Diverse Ideas Together to Drive Healthcare Improvement

Posted: January 27, 2017

Related categories Leader Development , Employee Engagement , Physician Engagement , Patient Engagement

Conference host Dan Collard, managing director, Huron, asked the audience at What's Right in Health Care® 2016 to think about "connecting the dots" as they worked their way through the rich conference agenda. This seventh and final installment in our series on What's Right in Health Care considers some of the core principles that link together the diverse and often highly complex ideas presented and discussed. It builds on Part 6, our previous installment, which examined the "why" that underlies all that we do in healthcare.    
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Mission, Vision and Values - Connecting to the "Why" of Healthcare

Posted: January 24, 2017

Related categories Leader Development , Employee Engagement , Patient Engagement

Part 6 of our 7-part series on What's Right in Health Care® 2016 focuses on the "why" of healthcare. A key ingredient in the success of high-performing organizations is the ability to define, articulate, communicate and constantly return to the "why" - an expression of core purpose that's written into the organization's mission, vision, and values, and becomes the starting point for cultural transformation.
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Filter: Patient Engagement (x)