Insights Blog

Insights Blog

Ensuring Exceptional Patient Care

Posted January 22, 2018

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

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Individualized Patient Care: A Simple Concept That is Difficult to Get Right

Posted January 12, 2018

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

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9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Posted October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data­ rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.

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Engaging Emergency Department Patients for a Better Experience

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

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COACHING MINUTE: Engage Patients by Involving Them in Their Care

Posted October 13, 2017

The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?

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Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engagement is About What Happens When Nobody’s Watching

Posted August 10, 2017

More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.

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COACHING MINUTE: Why It's Important to Listen to Patients

Posted August 08, 2017

It is vitally important that we listen to our patients. Not only does it decrease anxiety, but it also increases compliance and improves clinical outcomes.

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Take Quality Care to the Next Level with an Engaged Medical Practice Staff

Posted July 14, 2017

Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.

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