Filter: Patient Engagement (x)  

When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted: February 08, 2017
Published by Suz Fisher, RN, BA

Related categories AIDET® , Patient Experience , ED Strategies , Patient Engagement

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
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Discovering the Principles that Bring Diverse Ideas Together to Drive Healthcare Improvement

Posted: January 27, 2017

Related categories Leader Development , Employee Engagement , Physician Engagement , Patient Engagement

Conference host Dan Collard, managing director, Huron, asked the audience at What's Right in Health Care® 2016 to think about "connecting the dots" as they worked their way through the rich conference agenda. This seventh and final installment in our series on What's Right in Health Care considers some of the core principles that link together the diverse and often highly complex ideas presented and discussed. It builds on Part 6, our previous installment, which examined the "why" that underlies all that we do in healthcare.    
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Mission, Vision and Values - Connecting to the "Why" of Healthcare

Posted: January 24, 2017

Related categories Leader Development , Employee Engagement , Patient Engagement

Part 6 of our 7-part series on What's Right in Health Care® 2016 focuses on the "why" of healthcare. A key ingredient in the success of high-performing organizations is the ability to define, articulate, communicate and constantly return to the "why" - an expression of core purpose that's written into the organization's mission, vision, and values, and becomes the starting point for cultural transformation.
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Managing the Rapid Pace of Change and Disruption in Healthcare

Posted: January 17, 2017

Related categories Leader Development , Physician Engagement , Patient Engagement

What's Right in Health Care® 2016 brought more than 1,200 clinicians and healthcare leaders together at what has become one of the largest peer-to-peer learning venues in healthcare. It's impossible to bring this many of healthcare's high-performers together without discussing the rapid and relentless pace of change in healthcare today. 
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Engagement Ideas and Insights from Leading Healthcare Organizations

Posted: January 10, 2017

Related categories Accountability , Employee Engagement , Physician Engagement , Patient Engagement

This second installment of our 7-part series on What's Right in Health Care® 2016 includes a list of high-performing healthcare organizations featured at the conference that are using engagement strategies and tactics to drive performance improvement. Part 1 provided a conference overview  and Part 3 will look at the challenging and rapidly emerging area of high reliability in healthcare .
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Filter: Patient Engagement (x)