Posted January 22, 2018
Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.
Posted January 12, 2018
Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.
Posted June 16, 2017
This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers.
Posted February 03, 2017
Studer Group Medical Group experts outline five ways organizations can successfully begin optimizing for MACRA.
Posted October 13, 2016
Learn what leaders from three Canadian healthcare organizations are doing to provide the best patient care - the starting point for organizational improvement.
Posted August 22, 2016
Gain perspective from practicing physicians on how to address patient comfort and pain levels while mitigating opioid issues.
Posted December 04, 2014
When we talk about empathy, we are referring to the capacity to understand another person’s experience from within that person’s frame of reference. Sigmund Freud commented that “Empathy does not involve identifying with the other person per se, but with what that person is experiencing”. In other words, it is about recognizing and validating a patient’s anxiety, fear, pain, worries and situation. Our patients need to know that we are seeing, listening and relating to them.
Posted November 17, 2014
Studer Group’s Five Fundamentals of Communication is AIDET®, an acronym that stands for Acknowledge, Introduce, Duration, Explanation and Thank You. Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.