Posted September 01, 2017
Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.
Posted August 10, 2017
One of the most effective ways to engage nurses is to consistently round on them. By standardizing this behavior, you build strong relationships with your nurses in a way that no other practice can replicate. But to really make this tactic effective, it is important to hardwire four primary behaviors.
Posted April 25, 2017
The purpose of designating “meeting free zones” on your schedule is not to tackle your everyday to-do list; use that sacred time for meaningful, outcomes-focused conversations and actions.
Posted October 18, 2016
Discover a proven framework to build sustainable cultures while consistently delivering a great patient experience with the highest-quality outcomes and improving alignment and accountability.
Posted May 11, 2016
In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
Posted April 25, 2016
As a coach and speaker with Studer Group, I spend the majority of my time in the field working side-by-side with healthcare leaders each day. As we work together to implement new processes or tactics, I sometimes hear concerns about adding “one more thing” onto an already packed work day. The concern isn’t shared because they don’t see the value or understand the importance, it’s because they simply don’t know where they will find the time! Rounding is one such example.
Posted June 23, 2015
Rounding for Outcomes is a foundational tactic that Studer Group coaches have been implementing and hardwiring in healthcare organizations for more than a decade. It has proven to be the most effective way to collect vital information, reward and recognize behavior, build relationships, and validate key behaviors for safety. Rounding is at the very heart of developing high employee engagement which in turn, drives better results.
Posted March 30, 2015
This insight shares Studer Group’s practice of Senior Leader Rounding on patients admitted through the Emergency Department (ED). The purpose is to better understand how well patients perceived their experience in the ED, as well as their transition to being an admitted inpatient.
Posted January 21, 2015
In the past, we’ve had a tendency to think of individuals in two different groups: the mission-driven (that’s most of us) and the margin-driven (those who are keenly focused on financials). In reality, there really aren’t two separate groups. We can’t have mission without margin. Each makes the other possible. Regardless of our role within the organization, we all got into healthcare because we have a passion to help people and make a difference.
Posted December 15, 2014
In this era of transparency, accountability, shared decision making and healthcare consumer choice, medical practices must find ways to distinguish their practice to create a best-in-class experience. Essential to this is exceptional care quality, driven by talent selection, adherence to evidence-based treatment plans and ongoing medical education and professional development.