It’s easy to understand why some clinicians dislike the term “patient satisfaction,” but we all agree patients deserve the best possible care.
As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.
Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.
The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.