UPMC Focuses on Culture to Accelerate Growth

UPMC recognized that in order to drive organizational success in the future they could not focus solely on operational improvements; they had to transform their culture. As a result, they embarked on a systemwide initiative to increase employee engagement and retention and improve the experience for their consumers.

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Generate Engagment with Gamification Generate Engagment with Gamification Leverage gamification technology to engage complex patient populations and burnt out staff
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Insights Blog

Engaging Patients with Culturally Competent Care

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

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Employee Engagement Focus Group Delivers Actionable Insights to Drive Improvement

At Mary Greeley Medical Center in Ames, Iowa, CEO Brian Dieter has implemented employee focus groups. The goal: dive deeper into dissatisfiers identified by the employee engagement survey to get actionable insights to drive improvement.

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