Learn how one organization improved patient and resident satisfaction by improving communication.

Living the Mission of Excellence

After Legacy Living and Rehabilitation Center changed their organizational culture, resident satisfaction improved from the 30th percentile to the 98th percentile. Here's how they did it.

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The Thriving Physician is a new book on coping with burnout in the modern healthcare system. New Book: The Thriving Physician Learn what it takes to cope, personally and professionally, in the modern healthcare system.
Read about best practices for communication in post-acute care settings. Communication, Partnerships and Post-Acute Care Strong partnerships play an important role in delivering a quality patient experience.

Insights Blog

Healthcare Leaders: Are you a Change Agent?

In my travels to different healthcare organizations over the years, I have been continually struck by one common theme. In healthcare today, there is a clear line in the sand between those that are ready, willing and even energized to change and those that are resistant to anything new or different.

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COACHING MINUTE: Minimize the Effects of Compassion Fatigue

Healthcare is a fast-paced, ever-changing profession. There is always a new product, process or policy that we must master. Couple that with the complexity and challenges of everyday patient care, and it is easy to see how compassion fatigue can set in.

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