Physician practices can apply hospitality industry best practices to build loyalty and better consumer experiences.
Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.
At Mary Greeley Medical Center in Ames, Iowa, CEO Brian Dieter has implemented employee focus groups. The goal: dive deeper into dissatisfiers identified by the employee engagement survey to get actionable insights to drive improvement.