Case Study: Focus on Safety to Improve Quality

St. Tammany Health System applies high reliability practices to build a culture of safety, advance quality and increase visibility across the organization.

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COVID-Resources Resources for Leading Through Crisis Tips, guidelines and inspiration for how leaders can continue to help their teams during this time and beyond.
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Engaging Patients with Culturally Competent Care

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

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Employee Engagement Focus Group Delivers Actionable Insights to Drive Improvement

At Mary Greeley Medical Center in Ames, Iowa, CEO Brian Dieter has implemented employee focus groups. The goal: dive deeper into dissatisfiers identified by the employee engagement survey to get actionable insights to drive improvement.

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