When should I pull back on a goal? My results are already at the top – where do I go from here? What if we missed our goal last year? Get answers to some commonly asked questions about how to set challenging yet realistic goals.
Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.
Are you feeling overwhelmed yet? Get tips for proactively communicating with patients about test results to create efficiencies in your everyday work.
In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.