Top Featured Resource

The Balance of Goal Setting

When should I pull back on a goal? My results are already at the top – where do I go from here? What if we missed our goal last year? Get answers to some commonly asked questions about how to set challenging yet realistic goals.

Read More  

Insights Blog

Patient Feedback vs. Survey Results: Diagnose the Disconnect with Actionable Data

Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.

Read More

COACHING MINUTE: 3 Tips for Managing Test Results in Medical Practices

Are you feeling overwhelmed yet? Get tips for proactively communicating with patients about test results to create efficiencies in your everyday work.

Read More

COACHING MINUTE: Low-Cost, Effective Reward and Recognition

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

Read More
Print Page