Lessons Physician Groups Can Learn from the Hospitality Industry

Physician practices can apply hospitality industry best practices to build loyalty and better consumer experiences.

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Insights on future staffing from a survey of healthcare leaders. HEALTHCARE STAFFING FOR THE FUTURE Healthcare leaders are trying alternative staffing models as the industry faces an impending labor shortage.
Book onsite training for your healthcare team. Inspire Your Teams to Think and Act Differently Book now for Nurses’ Week and Hospital Week.

Insights Blog

Engaging Patients with Culturally Competent Care

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

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Employee Engagement Focus Group Delivers Actionable Insights to Drive Improvement

At Mary Greeley Medical Center in Ames, Iowa, CEO Brian Dieter has implemented employee focus groups. The goal: dive deeper into dissatisfiers identified by the employee engagement survey to get actionable insights to drive improvement.

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