Posted August 06, 2018
In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.
Posted July 24, 2018
It’s no secret that healthcare professionals are challenged by burnout. The good news is that between one-half and two-thirds of persons working in healthcare are also resilient. Dr. Wayne Sotile looks at ways to take charge of your future in healthcare and thrive in the healthcare industry.
Posted May 21, 2018
Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.
Posted May 18, 2018
Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.
Posted May 14, 2018
CEO and senior executive transitions are a natural part of turnover. Create a succession plan to help your organization prepare for planned – and unplanned departures.
Posted March 05, 2018
Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.
Posted February 20, 2018
Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.
Posted February 07, 2018
Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?
Posted December 18, 2017
In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.
Posted October 30, 2017
The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.