Posted February 20, 2018
Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.
Posted February 07, 2018
Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?
Posted December 18, 2017
In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.
Posted October 30, 2017
The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.
Posted September 26, 2017
Quality Impact Teams (QITs), reward high performers, build excitement around organizational goals and accelerate cultural transformation. Learn which of the 11 types of QITs are most important and why.
Posted September 22, 2017
Altru Health System in Grand Forks, North Dakota, has created an entire program around healing therapies. Central to the program is the belief that rest and relaxation are an integral part of the healing process. And while the variety of services they provide range from music therapy to pet therapy to healing touch – perhaps none is more visible than their spa treatment program.
Posted September 15, 2017
Take a moment to think about which colleagues you would choose to be on your personal board of directors.
Posted September 01, 2017
Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.
Posted August 30, 2017
In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety, Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.
Posted August 10, 2017
Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.