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Insights Blog

Insights Blog

COACHING MINUTE: Mission is Critical

Posted August 06, 2018

In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.

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The Resilience Challenge

Posted July 24, 2018

It’s no secret that healthcare professionals are challenged by burnout. The good news is that between one-half and two-thirds of persons working in healthcare are also resilient. Dr. Wayne Sotile looks at ways to take charge of your future in healthcare and thrive in the healthcare industry.

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Adventist Health Castle’s 15-Year Baldrige Journey

By Kathryn Raethel, FACHE, MHA, MPH, RN, CEO, Adventist Health Castle

Posted May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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Technology, Strategy and Robots: Lessons from North America’s First Fully Digital Hospital

By Barb Collins, President and CEO, Humber River Hospital, Toronto, CA

Posted May 18, 2018

Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.

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Healthcare Succession Planning 101

Posted May 14, 2018

CEO and senior executive transitions are a natural part of turnover. Create a succession plan to help your organization prepare for planned – and unplanned departures.

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3 Powerful Ways to Make an Impact in the Emergency Department

Posted March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Confront Bullying with Tough Conversations

Posted February 20, 2018

Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.

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COACHING MINUTE: Two-Step Communication Plan to Immediately Re-recruit New Employees

Posted February 07, 2018

Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?

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COACHING MINUTE: Low-Cost, Effective Reward and Recognition

Posted December 18, 2017

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

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COACHING MINUTE: 2 Tips to Drive Organizational Innovation

Posted October 30, 2017

The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.

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