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Insights Blog

Insights Blog

Empathy and the Impact on Clinical Outcomes

By Mike Nelson, MD

Posted December 04, 2014

When we talk about empathy, we are referring to the capacity to understand another person’s experience from within that person’s frame of reference. Sigmund Freud commented that “Empathy does not involve identifying with the other person per se, but with what that person is experiencing”. In other words, it is about recognizing and validating a patient’s anxiety, fear, pain, worries and situation. Our patients need to know that we are seeing, listening and relating to them.

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High Impact Tools in 10 Minutes or Less

Posted December 02, 2014

How many times have you said to yourself, “I wish I had more time”? We all do! The reality is that often it’s not the amount of time that is at issue, but how we use the time we have to yield the greatest results. As leaders, we are constantly asked to do more with less resources, so every minute has to be value added and not time wasted in ineffective processes. We must prioritize those tactics that have the biggest impact. The good news is, you already have many of these tools in your leadership tool box. Front end effort will save you a lot of wasted time on the back end. Below are four tools and tactics that don’t take a lot of time but have a high impact.

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AIDET® in the Medical Practice: More Important than Ever

Posted November 17, 2014

Studer Group’s Five Fundamentals of Communication is AIDET®, an acronym that stands for Acknowledge, Introduce, Duration, Explanation and Thank You. Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.  

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Five Ways to Diagnose and Treat Your Emergency Department

Posted November 17, 2014

According to the Centers for Disease Control, ED visits in the U.S. have increased 37 percent from 1995 to 2011, hitting a new all-time high of over 124 million visits in 2011. That’s 222 visits per minute! Simultaneously, the number of hospital ED’s decreased seven percent from 4,109 to 3,833. With ED volume expecting to rise five percent a year for the next five years, EDs and healthcare organizations must develop and implement the right tools and skills to drive results.

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Improving Patient Access- Easier Access, Better Health

Posted November 03, 2014

High quality healthcare delivery depends on great access to care and information. We know that promoting access into our care and services is requisite to both attaining and retaining patients in a practice.  Consumers want to know that they can get care when and where they need it.

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Using Leader Rounding on Patients in the Emergency Department to Coach Staff

By Karen Smith, MSN, RN, CEN, NE-BC

Posted October 02, 2014

We rarely encounter organizations that aren’t doing some sort of rounding. What we find, however, is that some leaders are simply “checking off” rounding on their to-do list, rather than completing rounding with passion and purpose. When done accurately and consistently, rounding is proven to be the best way to collect vital information, build relationships, engage staff and improve performance. It’s also a great way to validate key behaviors are taking place.

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Let's Stop Bullying - Successfully

Posted September 23, 2014

Bullying is not limited to the playground days of our youth. The same behaviors can be found in our healthcare departments, nursing units and surgery suites today. Knowing how to use Studer Group’s three models for having difficult conversations successfully can help stop these bullies even if the intimidation has gone on for years. Training our leaders and staff on how to put a stop to this bullying can reduce employee turnover, increase employee satisfaction and ensure the organization’s Standards of Behavior are followed and respected by all staff.

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Using CG CAHPS Goals to Drive Accountability and Improve Performance

By Bill Bielenda

Posted August 28, 2014

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With the emergence of the CG CAHPS survey, many organizations coached by Studer Group are using this tool to create awareness of performance in the medical practice patient experience. In 2013 alone, more than 70 of our partner organizations began tracking CG CAHPS as a goal within their Leader Evaluation Manager® databases.

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Impacting the Quality and Finance Pillars: The Benefits of a Blood Management Program

Posted August 22, 2014

In recent months, national healthcare publications have highlighted accomplishments across the country from hospitals that have implemented Blood Management Programs. Many of Studer Group’s Evidence-Based LeadershipSM tools and tactics are focused on improving results across the “five pillars” - a foundation and framework used to set organizational goals and the evaluation process. The pillars consist of Service, Quality, Finance, Growth and People. A Blood Management Program (BMP) can specifically impact your Quality and Finance Pillar results.   

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Is Low Morale Always the By-Product of a Reduction in the Workforce?

Posted August 21, 2014

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The trifecta of challenges collided in your universe - the economy, external competition and internal financial instability. Despite your best efforts, you are now faced with the need to implement a reduction in the workforce (RIF) for future viability of your organization. You estimate 300 positions will need to be eliminated to bring your budget back into a reasonable balance. 

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