150
65
False
Insights Blog

Insights Blog

Connecting the Dots between Residency Training, Accreditation Requirements and Patient Experience

Posted March 05, 2015

Residents have a tremendous impact on the patient experience. Through their interactions with patients, residents impact CAHPS results of attending faculty and the organization as a whole. The changing healthcare environment ensures that the patient experience as a driver of reimbursement is here to stay. Therefore, to improve outcomes and appropriately prepare learners for this new reality, teaching hospitals have an incentive and obligation to teach, validate, and hold learners accountable for their role in the patient experience.

Read More


5 Essentials for a Successful Hospitalist Program

Posted February 27, 2015

I have had the opportunity to be involved with hospitalists since the specialty began almost 2 decades ago. In my previous role, I managed a hospitalist service as a chief medical officer and as a practicing physician, I worked closely with hospitalists that cared for my patients. Now, as a Studer Group physician coach, I’m fortunate to work with hospitalists on improving communication and patient experience. These experiences have offered insight into some of the issues hospitalists and hospitalist programs can face, and have uncovered five essentials that can make a hospitalist program successful.

Read More


Reducing No-Shows Takes a Personal Touch

Posted February 23, 2015

Do you know your practice's no-show rate?  For many practices the answer is no, even though no-shows create access issues, reduce revenues, and negatively affect patient care. Before we can treat the problem of no-shows, we must begin with the diagnosis. It starts with tracking no-shows for trends and repeat offenders. Understanding the reasons patients miss their appointments is key to creating a successful and proactive strategy. 

Read More


Strategic Planning That Gets Results

Posted February 23, 2015

Does the invitation to a strategic planning retreat fill you with dread?  It doesn’t have to be so scary. In fact, you can streamline strategic planning using just five key steps to engage internal and external stakeholders in the case to support change, identify a shared vision, and take decisive action in the coming years. 

Read More


Impacting Patient Experience through Upfront Collections

By Daniel Rabideaux, MAOM

Posted January 21, 2015

In the past, we’ve had a tendency to think of individuals in two different groups: the mission-driven (that’s most of us) and the margin-driven (those who are keenly focused on financials). In reality, there really aren’t two separate groups. We can’t have mission without margin. Each makes the other possible. Regardless of our role within the organization, we all got into healthcare because we have a passion to help people and make a difference.

Read More


Q&A with Greg Paris: Accountability in the Rural Hospital

Posted January 21, 2015

We sat down with Greg Paris, a former rural hosptial CEO, to discuss how accountability differs in rural organizations from larger systems.

Read More


The Clinical, Quality and Business Case for Enhancing the Patient Experience in Medical Practices

By Paul Panico

Posted December 15, 2014

Over the past several years, evidence has accumulated that compels providers and health care organizations to address the patients’ perception of care as a key health care outcome to be addressed and optimized.

Read More


Uncovering the Memorable Medical Practice Visit: Know the What, Hold Up the Mirror and Execute

Posted December 15, 2014

In this era of transparency, accountability, shared decision making and healthcare consumer choice, medical practices must find ways to distinguish their practice to create a best-in-class experience. Essential to this is exceptional care quality, driven by talent selection, adherence to evidence-based treatment plans and ongoing medical education and professional development. 

Read More


Achieving Organizational Alignment through an Objective Evaluation Tool

Posted December 12, 2014

In order to create a culture of excellence - one with accountability at the foundation – leaders must be aligned in a meaningful way to the strategic plan and goals of the organization. Through over a decade of coaching healthcare organizations, Studer Group and its partner organizations have proven an objective evaluation tool is key to the alignment and achievement of outcomes. The Leader Evaluation process is a critical part of Studer Group’s execution framework, the Evidence-Based LeadershipSM model, where aligning metrics to key stakeholders and helping them to understand the urgency for each measure is a crucial part of this framework.

Read More


AIDET plus the Promise

Posted December 12, 2014

After 15 years as a Studer Group Coach, and even before that in my work with Quint Studer at Holy Cross Hospital in Chicago and Baptist Hospital in Pensacola, I have had the opportunity to work with hundreds of organizations and currently work with and lead 75 active coaches across The United States. In our experience, the most common coaching question we receive is, “How do we move performance?”

Read More


Displaying results 151-160 (of 236)
 |<  <  12 - 13 - 14 - 15 - 16 - 17 - 18 - 19 - 20 - 21  >  >| 
Print Page