Posted November 06, 2018
Watch this short video to hear from healthcare leaders as they explain how value is currently defined and how they see it evolving as consumerism grows.
Posted October 15, 2018
Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.
Posted May 18, 2018
Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.
Posted April 02, 2018
While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.
Posted March 05, 2018
Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.
Posted January 22, 2018
Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.
Posted January 12, 2018
Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.
Posted October 24, 2017
Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.
Posted October 23, 2017
Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.
Posted October 03, 2017
Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.