Webinars

Learn. Lead. Improve.

Whether you need a crash course in HCAHPS or a deep dive into performance evaluations, Studer Webinars deliver the best and brightest healthcare improvement ideas in convenient online workshops. Our broad range of healthcare topics provide practical training for administrative and clinical healthcare professionals striving to make healthcare better for staff, patients and families.

All webinars are complimentary. We invite you to use the webinars for individual professional development or for team training.

Topics Include:

  • Leadership and management
  • Engagement of physicians and staff
  • Patient-centered care
  • Safety and quality
  • Performance management and difficult conversations
  • Service excellence

Recent and Upcoming Webinars

Disruptive Employees and Low Performers: How to Lead Them Up or Out

By

Lynne Mahony, MBA, MFA

Release Date: July 2017

Join Lynne Mahony, Studer Group Coach Leader and Huron Managing Director, for a deep dive into how small changes in how you hold difficult conversations with disruptive employees can move you more efficiently to the desired outcome – improved performance or transition out of the organization.Studer Group has designated this activity for 1.0 CE credit.
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High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety

By Craig Deao, MHA Senior Leader, Author and National Speaker, Studer Group, Managing Director, Huron
Dave Marshall, BA, Managing Director, Huron Founder, Safer Healthcare, Co-Founder, MyRounding

Release Date: June 2017

Achieving zero patient harm – the ultimate goal of high reliability – is a fundamental imperative for healthcare leaders. While recent research estimates that medical error is the third-leading cause of death in the U.S., high-performing organizations are beginning to demonstrate effective healthcare-specific strategies that are allowing them to overcome the challenges of creating a high-reliability culture. Learn how to build strategy and execution for your high reliability journey.Studer Group has designated this activity for 1.0 CE credit.
Watch

Leadership Skills That Get Results

By

Mark Noon, USAF (Ret.)

Release Date: April 2017

Join Mark Noon, Studer Group speaker and coach, for an on-demand webinar that discusses the four elements of great leadership. Learn how to build engagement of your healthcare team, and how to achieve results through strong leadership.Studer Group has designated this activity for 1.0 CE credit.
Watch

Care Transitions 101

By

Lynne Mahony, MBA, MFA

Diana Topjian, RN, MSN, D.M., C-ENP

Release Date: August 2016

The impact and benefit of safe patient handovers (also called care transitions) have changed due to governmental reform. Learn the patient-centric reasons we should be focusing more on care transitions and take away leading practices for strengthening handovers across the continuum of care.
Watch

Maximizing Your Leadership Minutes

By

Jackie Gaines, MS, RN

Release Date: June 2016

After years of experience juggling her own busy life as a healthcare CEO, wife, mother and more, Jackie Gaines seeks to help others understand how they are squandering their most precious resource – time. In the webinar, Maximizing Your Leadership Minutes, Jackie offers tips on how you can maximize your minutes by focusing on high payoff activities that decrease the number of “time robbers” compromising effectiveness, job satisfaction and your well-being.
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Driving Employee Engagement

By

Bob Murphy, RN, JD

Release Date: May 2016

Employee engagement, especially in healthcare, was once considered a "soft" science that leaders tried to address after the "hard stuff" like volume and reimbursement. Today leaders understand that everything from patient safety to employee satisfaction to positive financial outcomes start with high engagement. Learn three behaviors proven to improve employee engagement.
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Taking Conversations from Difficult to Doable

By

Lynne Cunningham, MPA, FACHE

Release Date: April 2016

Have you ever put off a tough but necessary conversation at work for far too long? Do you dread talking to direct reports or co-workers about behavioral or performance issues? In this webinar, Lynne Cunningham, MPA, walks through 3 conversation models to master difficult talks with employees, co-workers, and bosses. Using examples and simple exercises, Lynne helps employees build skills to navigate tough conversations with confidence.
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Performance Conversations: Managing High, Middle, and Low Performers

By

Mark Noon, USAF (Ret.)

Release Date: March 2016

Evaluating performance and managing employee performance are often the most difficult tasks for leaders. Do you have an objective set of criteria to evaluate your team? How do you use that criteria to keep your best employees? How do you address those that don’t meet performance standards or organizational standards? In this webinar, Mark Noon details the characteristics of high, middle and low performers and provides the tools necessary to have effective conversations with employees at each performance level.
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Accountability: What happens after you set your goals?

By

Kelly Dickey

Release Date: February 2016

Organizational alignment is advanced when the right goals are shared across leaders. Once established, how do make your goals translate into results? Accountability expert Kelly Dickey shares how to write goals that reflect the Mission, Vision and Values of your organization, how to cascade those goals through the organization, and tactics for building accountability around measurable goals.
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Continuing Medical Education
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