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Webinar Archive

Please note: CE and CME credit is not available for webinars located in the Webinar Archive.

Accountability: What Happens After You Set Your Goals?

By

Kelly Dickey

Release Date: February 2016

Organizational alignment is advanced when the right goals are shared across leaders. Once established, how do make your goals translate into results? Accountability expert Kelly Dickey shares how to write goals that reflect the Mission, Vision and Values of your organization, how to cascade those goals through the organization, and tactics for building accountability around measurable goals.
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How Physicians and Employee Engagement Lead to Better Patient Experience with CG CAHPS

By

Release Date: November 2015

OU Physicians continues to break through the barriers to take organizational performance to the top quartile and decile. Through a relentless focus and partnership among the administrative team and physician team, they have been able to enhance alignment to ensure high engagement in all areas. The organization will share best practices/tactics for engaging providers, leaders, and employees to drive the patient experience (CG CAHPS) and organizational performance.
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Leveraging Evidence-Based Leadership to Drive Lean & Organizational Improvement

By Ron Gagnon

Release Date: October 2015

This session will demonstrate how Evidence-Based Leadership and LEAN methodology are working together to accelerate quality performance and achieve results at Sault Area Hospital. Sault Area Hospital will share results and improvements being achieved from top down and bottom up through the creation of a solid foundation in Evidence-Based Leadership and integrating LEAN methodology into their iCCare journey to excellence.
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Addressing Difficult Co-Workers: Challenging Yet Necessary Conversations

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Release Date: September 2015

Executing necessary but difficult conversations result in countless hours of lost productivity and increased anxiety for us and our leaders. It doesn't matter if the conversation needs to occur with an employee, peer, boss, spouse or child; we all shy away from these critical communications. It's likely we hesitate to act because we are unaware of the damage we could be doing by avoiding these conversations, and we lack the skills to have difficult conversations successfully. Jack Vozar, a Studer Group Speaker and the Chief Patient Experience Officer for Clear Lake Regional...
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Driving Operational Efficiencies through Evidence-Based Leadership

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Release Date: July 2015

Steele Memorial Medical Center (SMMC) will share the organization’s strategic planning process for driving operational efficiencies, rooted in Studer Group's framework for leadership accountability called Evidence-Based LeadershipSM. SMMC will share the processes and techniques the organization is using to achieve results including specific techniques such as AIDET®, 90-day plans and monthly meeting models.
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Using the Centralized Post Visit Call Model & Discharge Lounge to Reduce Readmissions

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Release Date: June 2015

Regional One Health has implemented a centralized Post Visit Call model to improve patient satisfaction and dramatically reduce readmissions. Learn the critical elements of an effective centralized Post Visit Call model, including the development and implementation of the business case for such a model. Learn how the use of techniques such as a Discharge Lounge and pre-discharge patient rounding improved both patient education and the ability to achieve measurable Post Visit Call rates.
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Nurses Week - What's Your Sign?

By

Rich Bluni, R.N.

Release Date: May 2015

What’s Your Sign? We all have stories as unique to us as our DNA. In celebration of Nurses Week, Rich Bluni, RN has an exciting proposition for all of us. We are going to "put up our signs" and share our stories. Right now. Today. Starting with Rich. Gather your team and join Rich for an inspirational, though-provoking message and call to action urging nurses and all healthcare professionals. 
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Sustaining Results through Mergers & Integration

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Release Date: March 2015

OSF Saint Luke Medical Center (formerly Kewanee Hospital) was able to sustain top performance in employee engagement, patient experience, patient volumes, and quality through a merger and acquisition. By applying a framework of organizational principles and objectives, they were able to stay focused and prioritize effectively despite the distractions of the change in business affiliation. The organization continues to set the bar high and will share best practices, lessons learned and tips for thriving during merger and acquisition.
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The Benefits & Outcomes of an Engaged Workforce

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Release Date: February 2015

Learn how employee engagement is the essential first step in creating a high functioning organization. Grady Health System shares how they have implemented and hardwired numerous best practices to create a highly engaged workforce. As a result, the patient experience has dramatically improved over the past 18 months in the inpatient, ambulatory and emergency department care environments. The organization’s engaged workforce has also led efforts to significantly reduce Hospital Acquired Conditions and to improved Core Measure compliance.
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Effective Goal Writing

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Release Date: January 2015

Organizational alignment is advanced when the right goals are shared across leaders. An objective leader evaluation system is the first step to hardwiring those goals and creating accountability. Studer Group Coach and content expert, Dan Rabideaux, will identify the top mistakes organizations make when setting goals, such as assigning the organization-wide goals to middle managers. Dan will share best practices in goal writing that will allow an organization to begin establishing an objective evaluation system with concrete metrics assigned to each goal. Learn how to use accountability...
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