By: Diana Topjian, RN, MSN, DM, C-ENP
Download the webinar slides for Care Transitions 101
Care Transitions 101
Presented by: Lynne Mahony, MBA, MFA and Diana Topjian, RN, MSN, D.M., C-ENP
Length: 60 minutes
Hosted by Studer Group coaches and subject matter experts Lynne Mahony and Diana Topjian, this webinar explains why care transitions are more critical than ever for patient safety and patient experience. In fact, of all the patient experience measures included on the HCAHPS survey, the care transitions composite has the highest correlation to overall patient satisfaction while also having the greatest need for improvement.
With the right tactics and implementation, organizations coached by Studer Group are seeing results. Recent data shows a 19 percent average difference in national percentile rank between Studer Group partners and other organizations in the care transitions composite. Join us and learn best practices for how to drive excellent care transitions at your organization.
Related Resources
Articles, Insights and Whitepapers:
Care Transitions: Leading Practices to Achieve ‘Always’ – this whitepaper co-authored by webinar host Lynne Mahony and Don Dean, Studer Group senior leader of the organization’s coaching division, takes a deeper dive into the data behind the impact of care transitions and the practices organizations can deploy to hardwire the safest, most effective transitions.
Insights on Care Transition Calls – learn about how two hospitals have reduced readmissions and improved HCAHPS results using care transition calls with Patient Call Manager℠. Insights include examples from Regional Healthcare in Memphis and Sonora Regional Medical Center.
Books:
The HCAHPS Handbook (2nd Edition) is available through Studer Group’s online bookstore at FireStarterPublishing.com.