Webinar Archive

Join Quint Studer for his latest webinar, "Viewer's Choice Webinar: Answers to Your Top Five Questions." During this 70 minute webinar Quint will deliver specific answers and strategies to address the five, most suggested webinar topics. Quint's discussion will include topics such as HCAHPS, conflict management, engaging and re-engaging employees, creating a highly reliable organization and effective communication.

Join Quint Studer as he introduces Studer Group's high performing partner, Greenville Hospital System, and their approach to centralizing the post-visit call process. Since hardwiring their post-visit call process, Greenville Hospital System has seen a decrease in re-admissions as well as a thirty percent increase in their HCAHPS survey responses.

Covenant Health is a large integrated health system of approximately 10,000 employees and more than 1,000 physicians. Yet, despite their size, continuously see improvement in Core Measures and achieve HCAHPS results above the national and state levels due to hardwiring the Evidence-Based Leadership℠ framework. The system has won numerous awards including the VHA Leadership Awards for Clinical Excellence, honoring two hospitals for providing consistently high levels of clinical care and improving the patient care experience.

Our work as Nurses doesn't always feel like a "day at the beach", but even on "those days" sometimes you just got to make your own sunshine! Gather your team and listen as Rich discusses issues nurses have shared that they feel get in the way of feeling inspired and then provide some concepts to help work through these issues.

In this one hour web-based learning session, leaders and staff from Nursing and Environmental Services at St. David's HealthCare will demonstrate how to implement skills labs that focus on hourly rounding and AIDET® and will highlight the results they have achieved.

After viewing this one hour webinar, you will learn how Brigham and Women's Hospital moved their Emergency Department patient satisfaction scores from the 6th percentile to the 98th percentile. Heidi Crim, RN, Nursing Director, and Dr. Josh Kosowsky, Clinical Director, will share how they transformed a traditional emergency medicine process into a process that brought patients directly to the providers with 78% less waiting time. They will also share with you the evidence-based tools and tactics implemented to support and strengthen the process changes to receive fantastic results.

In this one hour webinar you will learn how a well-executed discharge instruction process, matched with a post-visit phone call, will drive lasting impact on clinical outcomes, reduce readmissions, and improve HCAHPS results.

During this one-hour webinar Quint Studer will deliver specific tactics you can implement in your organization to improve your relationship with one of your biggest stakeholders, the physician. This web-based learning session will introduce you to the operational framework needed to build a culture that maximizes collaboration with physicians in order to deliver quality, patient-centered care. As an added bonus, this webinar includes a half hour interview on Physician Burnout featuring Quint Studer and Dr. George Ford.

During this one hour, on-demand webinar, Quint Studer shares valuable insights he has learned over his past 27 years working with healthcare organizations—too many organizations rush into treatment without fully diagnosing the problem they are trying to solve. Often they misinterpret what systems are really needed to treat the problem and what skills should be taught and validated to achieve outcomes.

During this one hour, on-demand, webinar Jack and Mary Ellen will share some of New Hanover Regional Medical Center's most inspiring success stories. They will also discuss some of the difficult lessons they learned along the way and provide you with tools and tactics that work. Listen, learn, and laugh with this dynamic senior duo who came together to empower change.