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Webinar Archive

Please note: CE and CME credit is not available for webinars located in the Webinar Archive.

HCAHPS Boot Camp: Ten Tactics to Achieve Peak Results

By

Release Date: June 2013

Since embracing their "Above and Beyond" culture change, West Georgia Health has seen significant strides and achievement in multiple areas, especially their HCAHPS scores. Join Tammy Lynch and Misty Wolf, two high-performing Nurse Leaders at West Georgia Health for a 45 minute webinar where they will discuss steps they took to leverage Evidence-Based LeadershipSM tactics such as bedside shift reports and Hourly Rounding® to significantly increase and sustain HCAHPS results across all composites.
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Nurses Week 2013 - Oh No...Not More of That Fluffy Stuff!: The Power of Engagement

By

Rich Bluni, R.N.

Release Date: May 2013

Join Studer Group® Speaker and Author, Rich Bluni, RN for our special Nurses Week Webinar as he shares with you The Power of Engagement from a 100 foot-high treetop canopy! In his thirty minute webinar Rich will deliver funny, heartfelt, and inspiring stories while he shows you what it takes to overcome huge obstacles and tap into the passion you need to fuel your best work!
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Engaged Employees = Better Outcomes

By

David Callecod, FACHE

Bob Murphy, RN, JD

Release Date: April 2013

During this webinar, Bob and David will deliver specific tactics and key communication strategies that not only save you time, but create consistency and engagement among all employees.
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Hardwiring Profitability

By

Quint Studer

Release Date: January 2013

During this fifty minute webinar, Quint Studer, Studer Group Founder & Chairman of the Board, will correlate the current state of the healthcare industry with key characteristics proven to improve patient outcomes and reduce costs. After watching this webinar, you will:Learn why executing process improvement in your practice can improve your ability to achieve your mission and improve your marginHave the ability to address operating margin within your practice and identify ways to lower expenses while improving quality of careLearn leadership methods that instill employee change and...
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Patient Centered Care Is More Than Good Customer Service

By

Kim Bordenkircher

Release Date: December 2012

Join Kim Bordenkircher, CEO of Henry County Hospital, for a one-hour webinar to learn strategies that will help you improve your model of patient centered care. In her webinar, "Patient Centered Care Is More Than Good Customer Service", Kim will discuss Henry County's approach to patient centered care as well as the impact it has had on the organization's overall performance.
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Advance Your Emergency Department by Driving Efficiency and Flow

By

Stephanie Baker, R.N., MBA, CEN

Dan Smith, M.D., FACEP

Release Date: October 2012

During this 45 minute webinar, Stephanie Baker, RN, Studer Group ED Division Leader, and Dan Smith, MD, FACEP, Studer Group ED Coach, will share a wealth of tools, tactics and flow efficiency models that get results.
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The Accountability Factor

By

OU Medicine

Release Date: September 2012

Join three leaders from OU Medicine, a complex academic medical center, for a fifty-nine minute, on-demand webinar where they will share tools and processes they used to instill a culture in which people hold themselves accountable. For instance, they achieved the highest improvement ratings of any academic medical center in the nation in HCAHPS. They also received national recognition for medical practice patient experience ratings, which improved from single digits to the 80th percentile. The results say it all!
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Building a Spirit of Trust/Collaboration with Physicians as Accountable Care Emerges

By

Michael Hunn

Release Date: August 2012

As value based purchasing begins to drive behavior and new payment methodologies require aligned incentives among all care providers, establishing relationships, partnerships, alignments and affiliations will be essential to success. This sixty-five minute webinar gives senior and department leaders a practical, in-depth look at building and sustaining physician collaboration/trust, bringing independent physicians together and improving organizational performance using evidence-based tactics such as Physician LDI's, patient satisfaction report cards and leader rounding (on physicians...
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A Superb Support Staff: Moving These Critical Team Members to a Culture of Always

By

Patrick Gandy

Marisa Alack

Release Date: July 2012

Needing to revamp their Support Card Survey and align it with a culture of always, Lafayette General Medical Center took an HCAHPS approach to internal customer service. Join Lafayette General Medical Center's Chief Operating Officer, Patrick Gandy and Journey to Excellence Champion, Marisa Alack as they present a one-hour, web-based learning session which describes the support card process and discusses the barriers and wins their organization faced, and overcame while improving this process. The commitment Lafayette General Medical Center made to modifying support staff survey items...
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Creating Culturally Relevant Standards: A Spicy Cajun Recipe for Success

By

David Callecod, FACHE

Release Date: July 2012

Join David Callecod, FACHE, President and CEO of Lafayette General Medical Center, Lafayette, LA, for a virtual webinar where he will teach how standards truly shape the culture in an organization and create a great place for people to work, patients to receive care, and physicians to practice medicine.
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