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Advanced Tactics for Improving Employee Engagement

Published November 14, 2016

Views 596

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Integrated Office-Based Communication Skills Labs Toolkit

Published August 21, 2014

Views 2427

This page contains downloadable tools to effectively run office-based skills lab that focus on communication, including the framework for these sessions as well as pre and post-skills lab letters and competency checklists. Please click on each heading to download the resource...

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Video: Rocket Man (6 Minutes)

Published April 15, 2020

Views 61

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Faculty Role Modeling to Improve Resident Communication with Patients

Published July 21, 2016

Views 2267

A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an ex...

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Key Words at Key Times: AIDET® for Clinical Professionals elearning Module

Published March 06, 2015

Views 19471

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and the patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Mat...

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Video: Be a Mentor (6.5 Minutes)

Published April 15, 2020

Views 760

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AIDET® Simulator: First Encounter with a Care Provider

Published March 06, 2015

Views 1725

In the first simulator, the learner is a  patient whose CNA has come to check their blood pressure and help them to the bathroom. The learner choose the behaviors/statements that they would like to hear as a patient.

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Video: Notice the Miraculous (8 Minutes)

Published April 15, 2020

Views 256

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Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module

Published December 13, 2016

Views 10507

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Match b...

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Video: Bedside Shift Report - What Right Does NOT Look Like

Published December 22, 2014

Views 4409

In this video, an oncoming nurse and off-going nurse demonstrate a Bedside Shift Report conversation with several deficits. At the end of the video, the viewer has the opportunity to connect what they have seen to their own experience and knowledge of Bedside Shift Report.  ...

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