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Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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AIDET Plus the Promise: What is "The Promise"? (3 Minutes)

Published June 02, 2015

In this three minute video, Cathy Grubbs discusses the addition of "The Promise" to the AIDET Framework.

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AIDET Plus the Promise: Transport Example (1 Minute)

Published December 13, 2016

In this one-minute video, a transport employee uses the AIDET Plus the Promise SM framework when communicating with a patient, including taking the time to manage up the organization's radiology team.

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AIDET Plus the Promise: Food Services Example (1 Minute)

Published December 13, 2016

In this one-minute video, a food services employee uses the AIDET Plus the Promise SM framework when interacting with a patient.

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AIDET Plus the Promise: Housekeeping Example (1 Minute)

Published December 13, 2016

In this one-minute video, a housekeeping employee uses the AIDET Plus the Promise SM framework when communicating with a patient.

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AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

Published December 13, 2016

In this two-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with an arriving customer.

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AIDET Plus the Promise: Valet Example (Picking Up) One Minute

Published December 13, 2016

In this one-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with a customer who is picking up her car.

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AIDET Plus the Promise: Volunteer Services Example (Two Minutes)

Published December 13, 2016

In this two-minute video, a hospital volunteer (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to assist an arriving visitor.

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AIDET® Plus the Promise: 101

Published September 18, 2015

AIDET ® Plus the Promise SM is comprised of an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You, plus a verbal commitment to a patient, family member, or customer (“The Promise”). This guide contains information on each component of AIDET...

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AIDET Plus the Promise for Patient Anxiety Exercise

Published November 24, 2015

This exercise is designed to help staff connect to how AIDET® Plus the Promise℠ can be used to help their patients with real-life situations and concerns. This helps to hardwire the behavior, as well as transform it from "a new thing we're supposed to do" into "just a part of ...

Learning Lab Search Results

Huron Toolkits Landing Page

AIDET Plus the Promise: What is "The Promise"? (3 Minutes)

AIDET Plus the Promise: Transport Example (1 Minute)

AIDET Plus the Promise: Food Services Example (1 Minute)

AIDET Plus the Promise: Housekeeping Example (1 Minute)

AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

AIDET Plus the Promise: Valet Example (Picking Up) One Minute

AIDET Plus the Promise: Volunteer Services Example (Two Minutes)

AIDET® Plus the Promise: 101

AIDET Plus the Promise for Patient Anxiety Exercise

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Studer Group Toolkits

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