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Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Managing Up: 101

Published November 24, 2015

Managing Up is a communication tactic that allows us to paint ourselves, our co-workers, and our organizations in a positive light. It is a behavior that is essential for reducing patient and family anxiety, building teamwork, and eliminating a culture of “We/They.” Managing U...

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COACHING MINUTE: 3 Tips for Managing Test Results in Medical Practices

Published July 27, 2017

Are you feeling overwhelmed yet? Get tips for proactively communicating with patients about test results to create efficiencies in your everyday work.

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Partner Spotlight – Videos Created by Intermountain Healthcare–Urban South Region

Published October 24, 2014

Studer Group loves to celebrate our partners' outstanding work! On this page, we are excited to share some fantastic videos developed by Intermountain Healthcare to communicate the impact of these Studer Group behaviors. As you enjoy these videos, please note that these vid...

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Video: Validating AIDET for Reception - What Right Looks Like (3 Minutes)

Published May 22, 2015

In this three-minute video, AIDET at the reception desk is demonstrated while being validated by a leader. The leader then provides coaching feedback on the employee's strengths and opportunities for improvement, as well as the details regarding how she will follow-up. Please...

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Leadership Tip - Managing Roadblocks

Published March 07, 2014

Huron Coach Jackie Gaines offers her “tip of the month.”

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Employee Forums: Q&A Management (3 minutes)

Published August 29, 2016

In this 3 minute video, Bob Murphy provides best practices for managing the "question and answer" portion of the Employee Forum, including the establishment of ground rules.

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Leadership Tip - Organizational Change: Managing the Transition

Published December 04, 2013

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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Nurse Leader Rounding: CNO and Nurse Leader Conversation Following Shadow Round (Example 2):

Published January 12, 2015

In this video, a CNO conducts a coaching conversation with a nurse leader following a shadow round. The CNO uses the competency checklist to guide the conversations, and starts with what she does well and then coaches her around opportunities for improvement. Emphasis is place...

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Managing the Rapid Pace of Change and Disruption in Healthcare

Published January 17, 2017

What's Right in Health Care® 2016 brought more than 1,200 clinicians and healthcare leaders together at what has become one of the largest peer-to-peer learning venues in healthcare. It's impossible to bring this many of healthcare's high-performers together without discussing...

Access Level: Premium/Partner | Member | Public

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Studer Group Toolkits

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