Learning Lab Search Results

Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

Access Level: Premium/Partner

Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module

Published December 13, 2016

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Match b...

Access Level: Premium/Partner

Key Words and De-escalation During Disruption

Published November 01, 2021

A guide to help leaders and support care team members choose key words and key times that help foster a compassionate and caring environment during disruptive times. These key words focus on timely topics such as masking and vaccines, visitation policies and de-escalation of ...

Access Level: Premium/Partner

Key Words at Key Times: AIDET® for Clinical Professionals elearning Module

Published March 06, 2015

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and the patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Mat...

Access Level: Premium/Partner

Key Words at Key Times: Coaching Leaders and Employees

Published December 16, 2015

This resource contains examples of key words to use instead of common phrases when coaching leaders and front-line staff.

Access Level: Premium/Partner

Key Words Linked to HCAHPS Composites

Published January 31, 2013

Best practices and key words by composites for the HCAHPS survey.

Access Level: Premium/Partner

Leader Evaluation Process: Goal Setting Quiz and Answer Key

Published July 06, 2017

This group activity measures participants' ability to differentiate goals from tactics, write SMART goals, and more. The answer key is located on the second page.

Access Level: Premium/Partner

AIDET Plus the Promise: Food Services Example (1 Minute)

Published December 13, 2016

In this one-minute video, a food services employee uses the AIDET Plus the Promise SM framework when interacting with a patient.

Access Level: Premium/Partner

AIDET Plus the Promise: Housekeeping Example (1 Minute)

Published December 13, 2016

In this one-minute video, a housekeeping employee uses the AIDET Plus the Promise SM framework when communicating with a patient.

Access Level: Premium/Partner

AIDET Plus the Promise: Transport Example (1 Minute)

Published December 13, 2016

In this one-minute video, a transport employee uses the AIDET Plus the Promise SM framework when communicating with a patient, including taking the time to manage up the organization's radiology team.

Access Level: Premium/Partner

Your search for "Key Words at Key Times" returned 472 results

Studer Group Toolkits

Print Page