Learning Lab Search Results

AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

Published December 13, 2016

In this two-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with an arriving customer.

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AIDET Plus the Promise: Valet Example (Picking Up) One Minute

Published December 13, 2016

In this one-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with a customer who is picking up her car.

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AIDET Plus the Promise: Volunteer Services Example (Two Minutes)

Published December 13, 2016

In this two-minute video, a hospital volunteer (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to assist an arriving visitor.

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AIDET® for Anesthesia: Shadow Round with Leader Feedback (4 minutes 30 seconds)

Published October 15, 2014

In this role play, a leader shadows an anesthesiologist’s patient round and then provides feedback, highlighting what was done well and opportunities for improvement. If you are watching this video as part of an assignment, please download this form , complete it, and share...

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AIDET® Vignettes: Anesthesia

Published October 15, 2014

AIDET® is an acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. AIDET® is a communication framework that: Improves patient and customer perception of their care or the service they receive Helps reduce their anxiety (thus improving outco...

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Video: Observation Feedback: Vignettes

Published August 27, 2013

RaNae Wright and Faye Sullivan role play a leader providing feedback about her use of the AIDET framework after observing her.. Please note: this video is a compliment to “A Building Competency Model: Observation and Validation.” If you are watching this video as part of a...

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AIDET® for Anesthesia: What Right Looks Like: Obstetrical Patient (3 Minutes)

Published October 15, 2014

In this role play, an anesthesiologist utilizes the AIDET® framework to communicate with an obstetrical patient. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Published March 12, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: Medical Practice Room and Round (5 minutes)

Published April 16, 2013

Watch as, Julie Kennedy, Studer Group coach, discusses room and round, a strategy that keeps patients informed about their wait to see a provider once they have been shown to an exam room. Room and round utilizes AIDET® and reduces patient anxiety while they wait. It shows s...

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Video: Discharge Information (7 minutes)

Published January 31, 2014

Kathy Becker, Studer Group Coach, discusses the importance of planning for a patient’s discharge at the time of admission. Prepare the patient for discharge from day one by using the “D” (for duration) of AIDET ® , applying the teach back method, and by focusing discussion du...

Learning Lab Search Results

AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

AIDET Plus the Promise: Valet Example (Picking Up) One Minute

AIDET Plus the Promise: Volunteer Services Example (Two Minutes)

AIDET® for Anesthesia: Shadow Round with Leader Feedback (4 minutes 30 seconds)

AIDET® Vignettes: Anesthesia

Video: Observation Feedback: Vignettes

AIDET® for Anesthesia: What Right Looks Like: Obstetrical Patient (3 Minutes)

Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Video: Medical Practice Room and Round (5 minutes)

Video: Discharge Information (7 minutes)

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