Learning Lab Search Results

Video: Viewer's Choice Webinar: HCAHPS - The Voice of the Patient (16 minutes)

Published June 14, 2012

In this 16 minute video clip from the Viewer's Choice webinar, Quint explains the basics of HCAHPS and how health care organizations can prepare. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with y...

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Video: Viewer's Choice Webinar: Conflict Management and Dealing with Behavioral Issues (10 minutes)

Published June 14, 2012

In this 10 minute video clip from the Viewer's Choice webinar, Quint explains how leader's can deal with behavioral issues and effectively manage conflict. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedb...

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Video: Testimonial - Leader Evaluation Manager

Published July 03, 2013

In this 6 minute video, see the lessons learned and best practices from partners with exceptional results through the leader accountability process and Leader Evaluation Manager ® . If you are watching this video as part of an assignment, please download this form , complet...

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Video: Driving Performance With Skills Labs

Published July 22, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: Making Excellence Stick (47 minutes)

Published January 10, 2018

In this video, Bob Murphy details the process a diagnostic process that helps organizations determine reasons for inconsistent results and behaviors and processes that aren’t hardwired. The inventory consists of ten questions.

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Video: Strategic Leadership (13 Minutes)

Published February 24, 2015

In this video, Lynne Cunningham, Studer Group Coach and Speaker, discusses strategic leadership, which is a leadership style focused on vision and direction for the growth and success of an organization. As healthcare has moved from episodic change to continuous change, leade...

Video: What Right Looks Like: Leader Rounding with Internal Customers

Published March 27, 2015

In this three minute video, two department leaders demonstrate what right looks like when rounding on internal customers. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Customer Does Not Have Time for Round

Published March 30, 2015

In this one-minute video, a leader demonstrates how to handle a situation when an internal customer does not have the time to be rounded on. He reschedules the round and communicates the importance of having dedicated time to connect so that he can provider her team with bett...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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Video: 90 Day Action Plans - A Nurse Leader Perspective

Published January 10, 2018

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