Learning Lab Search Results

What Right Almost Looks Like: Care Transition Call Post-Discharge Opportunity Around AIDET®

Published October 01, 2014

This vignette shows “What Almost Right Looks Like” for a Care Transition Call after the patient is discharged from the hospital. The questions asked during this call are examples of a typical post-discharge call script for heart failure. Please note that opportunity exists...

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Video: Improving Cleanliness Composite - EVS Upson Regional (18 Minutes)

Published March 12, 2013

If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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What Right Does Not Look Like: Provider Misses Pertinent Early Elements of AIDET® (Omits “A” and “I”) 1 minute 6 seconds

Published September 19, 2014

After watching this video, consider the following questions: What opportunities for improvement exist during this patient encounter? How does this provider’s shaping of the encounter differ from your personal practice? If you are watching this video as part of an assignm...

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Bedside Shift Report Toolkit

Published July 10, 2015

This page contains links to downloadable resources contained in the Bedside Shift Report SM Toolkit. For a brief overview of Bedside Shift Report SM , click here . Studer Group Toolkit: Bedside Shift Report SM ( Download the Entire Toolkit ) Guidelines and Key Words ...

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Video: Why Peer Interviewing is a Must Have (6 Minutes)

Published February 09, 2015

Shannon Libbert details the ‘why’ behind peer interviewing. Screening Process: This part of the process is managed by the Human Resources department at your organization and involves sourcing candidates, pre-screening them for proper certifications, licensures, and minimu...

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AIDET Plus the Promise for Patient Anxiety Exercise

Published November 24, 2015

This exercise is designed to help staff connect to how AIDET® Plus the Promise℠ can be used to help their patients with real-life situations and concerns. This helps to hardwire the behavior, as well as transform it from "a new thing we're supposed to do" into "just a part of ...

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Employee Engagement Survey Results Rollout Toolkit

Published April 14, 2014

Engaged employees provide higher quality care for our patients. An important tool that drives employee engagement and results across all pillars is an organization-wide employee survey. It is important to know the key to these surveys is not the data itself, but how well you ...

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Standards of Behavior Toolkit

Published February 06, 2017

This page contains links to downloadable resources contained in Standards of Behavior Toolkit, as well as relevant videos and articles. Content includes a Standards exercise, sample Standards of Behavior, tips for Standards of Behavior rollout, and more. In this 8-minu...

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Video: Medical Practice Room and Round (5 minutes)

Published April 16, 2013

Watch as, Julie Kennedy, Studer Group coach, discusses room and round, a strategy that keeps patients informed about their wait to see a provider once they have been shown to an exam room. Room and round utilizes AIDET® and reduces patient anxiety while they wait. It shows s...

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Foundational Tactics for Improving Employee Engagement

Published November 14, 2016

Employee Engagement Survey: Results and Rollout Process Employee Engagement Survey: Results Rollout Toolkit Employees who are engaged come to work ready to do their job are dedicated to organizational success. While employee satisfaction is important and pr...

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