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AIDET Plus the Promise: Food Services Example (1 Minute)

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Published December 13, 2016

Views 1103

  In this one-minute video, a food services employee uses the AIDET Plus the Promise SM framework when interacting with a patient.

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AIDET Plus the Promise: Housekeeping Example (1 Minute)

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Published December 13, 2016

Views 1542

  In this one-minute video, a housekeeping employee uses the AIDET Plus the Promise SM framework when communicating with a patient.

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AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

Video

Published December 13, 2016

Views 281

  In this two-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with an arriving customer.

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AIDET Plus the Promise: Valet Example (Picking Up) One Minute

Video

Published December 13, 2016

Views 151

  In this one-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with a customer who is picking up her car.

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AIDET Plus the Promise: Volunteer Services Example (Two Minutes)

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Published December 13, 2016

Views 520

  In this two-minute video, a hospital volunteer (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to assist an arriving visitor.

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Video: AIDET® Five Fundamentals of Patient Communication - Quint Studer leading a large group session (42 minutes)

Published March 12, 2013

Views 1824

In this 42 minute video, Quint Studer leads a large group as he explains how to implement and hardwire AIDET ® . Download the AIDET® Video Participant Guide . If you are watching this video as part of an assignment, please download this form , complete it, and share you...

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Video: What Right Looks Like - AIDET® Five Fundamentals of Patient Communication - Cardiac Cath Lab (5 minutes)

Published March 12, 2013

Views 652

In this 5 minute vignette a team of health care workers in a cardiac cath lab using AIDET® to reduce the patient's anxiety by explaining the procedure and what the patient can expect. Also use this vignette to see how heath care providers manage up themselves and others in or...

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Video: AIDET® Five Fundamentals of Patient Communication - Physician's Office (8 minutes)

Published March 12, 2013

Views 958

In this 8 minute vignette Dr. Beeson uses all facets of AIDET ® and explains in his own words why communicating using AIDET can promote quality care. Download the  AIDET® Video Participant Guide If you are watching this video as part of an assignment, please download t...

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Video: Building Patient Trust with AIDET® - Overview (7 Minutes)

Published March 13, 2013

Views 3755

Building Patient Trust with AIDET® is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET®: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anx...

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Key Words at Key Times: AIDET® for Non-Clinical Professionals elearning Module

Published December 13, 2016

Views 10507

This elearning module was created to teach and validate the following concepts: Identify the reasons to adopt AIDET ® Describe the connection between AIDET ® and patient experience, AIDET ® and employee engagement, and employee engagement and patient experience Match b...

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