Learning Lab Search Results

Core Tactics and Behaviors One-Sheeters

Published September 18, 2015

This landing page contains brief overviews of Studer Group core tactics and behaviors such as AIDET ® Plus the Promise SM , Employee Selection, Care Transition Calls, and Rounding for Outcomes. Key Words at Key Times/AIDET ® AIDET ® Plus the Promise SM :101 ...

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LDI Exercises - Educational

Published November 06, 2015

The primary purpose of these exercises is educational. Topics range from culture, to leadership, to communication and beyond! Accountability Partners AIDET Plus the Promise SM Interactive LDI Exercise AIDET Plus the Promise SM Exercise: Communication Connect Prese...

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Advanced Tactics for Improving Employee Engagement

Published November 14, 2016

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Providing Feedback on AIDET Validation

Published July 26, 2017

In this six-minute video, the leader provides feedback on AIDET® validation to a staff member.

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Skill Competency Validation: Planning Timeline

Published August 16, 2017

Ongoing validation is necessary to drive accountability and sustain momentum. Use this document to help create your validation timeline.

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Emergency Department Toolkit

Published May 01, 2014

This page contains links to over 30 downloadable resources contained in the Emergency Department Toolkit as well as relevant videos and articles. Content includes leading practices related to Rounding on Patients, Hourly Rounding®, AIDET®, Post-Visit Calls, ED Huddles, and...

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Q&A: Patient Involvement and Representatives

Published February 01, 2018

Studer Group coaches explain the CMS Condition of Participation requirement and discuss the best way to keep patients and their designated surrogates informed about their care.

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Arrival to Triage Communication

Published July 26, 2017

This one-minute video demonstrates “what right looks like” for communication from arrival to triage.

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Video: Hourly Rounding® Series -The Logs. The Promise

Published August 22, 2013

Hourly Rounding® Series Hourly Rounding® Series, Avoiding Potholes Hourly Rounding® Series, Driving Efficiency Hourly Rounding® Series, Explaining the Why Hourly Rounding® Series, Fun Ideas to Increase Staff Buy-In Hourly Rounding® Series, Integrating with Othe...

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Video: AIDET® Five Fundamentals of Patient Communication - AIDET in Action - 31 minutes

Published March 12, 2013

View AIDET ® in action and vignettes of real healthcare employees using AIDET ® in their work settings. This 31 minute video is a compilation of all the AIDET ® Vignettes. Download the AIDET® Video Participant Guide .

Learning Lab Search Results

Core Tactics and Behaviors One-Sheeters

LDI Exercises - Educational

Advanced Tactics for Improving Employee Engagement

Providing Feedback on AIDET Validation

Skill Competency Validation: Planning Timeline

Emergency Department Toolkit

Q&A: Patient Involvement and Representatives

Arrival to Triage Communication

Video: Hourly Rounding® Series -The Logs. The Promise

Video: AIDET® Five Fundamentals of Patient Communication - AIDET in Action - 31 minutes

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Studer Group Toolkits

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