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Skills Labs 101: How a "Practice Makes Permanent" Tool Moves HCAHPS Results, Accelerates Improvement

Published April 01, 2012

Views 4903

In this one hour web-based learning session, leaders and staff from Nursing and Environmental Services at St. David's HealthCare will demonstrate how to implement skills labs that focus on hourly rounding and AIDET® and will highlight the results they have achieved.

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Communication with Patients about the HCAHPS Survey

PDF

Published January 31, 2013

Views 215

According to HCAHPS guidelines certain types of promotional communications (either oral or written) are not permitted since they may introduce bias in the survey results. Studer Group© recommends discussing this with the corporate compliance officer to ensure alignment with t...

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Key Words Linked to HCAHPS Composites

PDF

Published January 31, 2013

Views 933

Best practices and key words by composites  for the HCAHPS survey.

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HCAHPS Responsiveness of Staff Exercise

PDF

Published January 31, 2013

Views 415

HCAHPS - Responsiveness of Staff Exercise ( Click Here to Download ) WHAT : Activity WHO PARTICIPATES : Senior Team OBJECTIVES : Increase Urgency of Call lights, Improve awareness of HCAHPS Responsiveness of Staff, HCAHPS Nurse Communication, Likelihood to Recommend...

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HCAHPS - It's All About Quality

Article

Published June 01, 2012

Views 258

There is a clear connection between quality and patient satisfaction. HCAHPS has elevated our attention to delivering patient- centered care. Historically, some have considered patient satisfaction "soft" or a "nice to have." Never has this been less true than it is to...

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Focusing in on the HCAHPS Composite: Nighttime Quietness

Article

Published August 24, 2012

Views 9163

A calm and quiet hospital environment is critical in achieving good clinical outcomes. Our patients require adequate rest in order to heal and recover faster. Because of the work we do in hospitals, such as administering medications at various hours and transferring equipment,...

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Video: Discharge Information (7 minutes)

Published January 31, 2014

Views 285

Kathy Becker, Studer Group Coach, discusses the importance of planning for a patient’s discharge at the time of admission. Prepare the patient for discharge from day one by using the “D” (for duration) of AIDET ® , applying the teach back method, and by focusing discussion du...

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Video: The Quality Evolution (7 minutes)

Published March 01, 2013

Views 68

Craig Deao helps connect the dots between how patients perceive and rate their care and the quality measures used to track the outcomes of healthcare services. Historically, quality was measured through technical dimensions such as outcome and in process measures that was dri...

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Hospital Ambient Sound

Article

Published June 02, 2014

Views 89

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Video: CG CAHPS: Let's Get Started (26 minutes)

Published March 19, 2013

Views 79

CGCAHPS is gaining momentum. The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CGCAHPS is like a ...

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