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Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Driving Patient Satisfaction Through Employee Satisfaction & Engagement

Published November 11, 2014

Join Spooner Health CEO, Mike Schafer, as he shares the steps his organization took to improve employee satisfaction and engagement in order to improve patient satisfaction. You’ll learn how they got the entire organization involved, starting with Senior Leaders and Board Mem...

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Better Clinical Outcomes, Patient Satisfaction Go Hand in Hand for Emergency Physicians

Published April 11, 2014

Beyond surveys and payments, better physician–patient communication, trust lead to improved care delivery.

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Patient Engagement vs Patient Satisfaction and Experience (6 minutes)

Published September 21, 2016

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Effects of Nursing Rounds on Patients Call Light Use, Satisfaction and Safety

Published September 02, 2006

Learn how specific nursing actions performed at set intervals (i.e. Hourly Rounding®) are associated with statistically significant reduced patient use of the call light, as well as a reduction of patient falls and increased patient experiences.

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Video: Individualized Patient Care Cards (6 Minutes)

Published February 27, 2013

Individualized Patient Care Cards are attached to a patient's chart and list his/her preferences and expectations while at the hospital. Using the cards and keying into a patient's needs will help an organization provide personal, exceptional care and improve patient satisfact...

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Sample Goal Library by Department

Published August 21, 2013

List of sample metrics by hospital department

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Video: Hourly Rounding® Video Series - Welcome and Introduction (9 minutes)

Published March 25, 2006

Hourly Rounding ® is a powerful tactic to improve nursing and patient care excellence and proves that that certain nursing staff behaviors reduce call lights and allow us to respond more efficiently to patient requests. Organizations that have implemented Hourly Rounding hav...

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Video: Hourly Rounding® Video Series - ACHR Study Results, Training and Implementation (48 minutes)

Published March 01, 2006

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The Missing Ingredient in the Patient Experience: Effective Internal Communications

Published January 01, 2013

Are you feeling barraged by the onslaught of information, articles, tools, and tactics that need to be in place if you are to be a winner in this value-based purchasing era? As we know, the value-based purchasing formula is based on an organization’s process of care (clini...

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