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Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Consumer Perspectives on Patient Experience

Published July 27, 2018

Access results from the Consumer Study on Patient Experience and learn how it fits into patients broader set of expectations around health and healthcare delivery.

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The Missing Ingredient in the Patient Experience: Effective Internal Communications

Published January 01, 2013

Are you feeling barraged by the onslaught of information, articles, tools, and tactics that need to be in place if you are to be a winner in this value-based purchasing era? As we know, the value-based purchasing formula is based on an organization’s process of care (clini...

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How to Train Physicians on Patient Experience

Published December 12, 2012

Not every doctor is a people person. For every physician with a pristine bedside manner, there is one that just doesn't quite connect with his or her patients. And while both doctors may have the same clinical expertise, we know which one is providing a better patient experience.

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Complimentary Webinar: Patient Experience Consumer Study

Published April 13, 2018

Watch this recorded webinar to learn the findings of the 2018 Patient Experience Consumer Study, completed by 2,000 consumers, and the implications for patient experience.

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Patient Engagement vs Patient Satisfaction and Experience (6 minutes)

Published September 21, 2016

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Back to the future: Patient experience and the link to quality, safety, and financial performance

Published October 19, 2015

Improving patient experience has emerged as an important healthcare policy priority across Canada. Tools and systems for monitoring patient experience metrics are becoming increasingly refined and standardized, and the trend toward greater accountability for improvements that ...

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CG CAHPS is Here: New Tools for Patient Experience

Published March 16, 2015

Under CG CAHPS, high-performing medical practices will be better reimbursed for Medicare and Medicaid patients than low-performing practices, which will be penalized. As early as 2015, these (or similar) survey scores will provide the foundation for changes that potentially im...

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Community Hospitals Must Lead With Experience, Close With Compassion

Published June 15, 2012

As the healthcare industry enters an era of accountable, patient-first care, many hospitals are beginning to focus on patient experience. As a part of this, they are placing great emphasis on conveying compassion. While this can be a great strategy for large urban hospitals an...

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Driving Change: Studer Conference Patient Experience Lessons

Published April 25, 2016

Debbie Landers shares her experiences and learnings from Studer Conferences in Orlando, including lessons in leadership and phases of change. She outlines the four phases of change shared during one of the sessions and why leaders must lead by example when it comes to improvin...

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