Learning Lab Search Results

Monthly Meeting Model Job Aid (Using Leader Evaluation Manager)

Published June 22, 2020

The purpose of this resource is to help you understand the steps necessary to prepare for your Monthly Meeting Model using the standard Monthly Meeting Model agenda and the Leader Evaluation Manager.

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Effective Care Transitions from EMS to the Emergency Department

Published December 10, 2015

Effective care transitions from Emergency Medical Services (EMS) to the Emergency Department (ED) is critical to providing safe and quality patient care. Both EMS and the ED team must develop the necessary skills to efficiently handover patients to provide appropriate care an...

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Cascading Communication Guide

Published July 22, 2016

This brief job aid provides a summary of best practices to effectively communicate pertinent information across your organization.

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It's Not Just About Discharge: The Other Transitions of Care

Published June 21, 2017

Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.

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CG CAHPS Frequently Asked Questions

Published February 16, 2017

This document contains answers to frequently asked questions pertaining to the CG CAHPS Survey. Answers cover topics related to background and history, regulatory requirements and expectations, MACRA, which CG CAHPS survey to administer, moving to data transparency with clinic...

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Tips for Communicating with Patients about the CG CAHPS Survey

Published February 14, 2018

This one-sheet resource contains tips for communicating with patients about the CG CAHPS Survey, including parameters for key words to use and to stay away during interactions. To view more the Quality Assurance Guidelines on the ACO CAHPS site, please click here .

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Leading Practices for Improving Employee Engagement

Published November 14, 2016

This page contains resources for improving employee engagement at your organization. Tactics are sequenced by “foundational,” “core,” and “advanced” and include behaviors such as employee selection, goal alignment, rounding on employees, the Monthly Meeting Model, and more. ...

COACHING MINUTE: Face to Face Communication Saves Time

Published June 19, 2017

Technology is great, but it does not always save us time. Get tips from Studer Group coach, Jackie Gaines, for improving your time management skills.

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Adventist Health Castle’s 15-Year Baldrige Journey

Published May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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Leadership Tip - Organizational Change: Understanding Reactions

Published December 03, 2013

Studer Group Coach Jackie Gaines offers her “tip of the month.”

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