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Video: Bedside Shift Report℠ in the Emergency Department

Published June 13, 2016

Views 551

  In this 13-minute video, Studer Group Emergency Services Coach Leader, Angie Esbenshade, discusses the “why”, “what”, and “how” of Bedside Shift Report℠ in the Emergency Department.

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Bedside Shift Report Vignettes

Published December 22, 2014

Views 773

Bedside Shift Report conversations help organizations avoid “dropping the baton” during one of the most critical patient care intervals and provide a standardized change-of-shift procedure for staff to embrace. They involve off-going nurses, oncoming nurses, patients, and of...

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Partner Spotlight- Bedside Shift Report Video Created by Terrebonne General Medical Center

Published July 05, 2016

Views 1466

Studer Group loves to celebrate our partners' outstanding work! On this page, we are excited to share an excellent video by Terrebone General Medical Center. In this video, the importance of Bedside Shift Report℠ is highlighted through examples of both an ineffective care t...

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Bedside Shift Report: 101

Published November 09, 2016

Views 1203

When Bedside Shift Report SM  is implemented effectively, oncoming and off-going nurses complete shift reports at the bedside and include the patient in handoffs. Bedside Shift Report SM  improves quality, safety, and continuity of care during transitions by improving handoff ...

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Bedside Shift Report Toolkit

Published July 10, 2015

Views 14716

This page contains links to downloadable resources contained in the Bedside Shift Report SM Toolkit. For a brief overview of Bedside Shift Report SM , click here . Studer Group Toolkit: Bedside Shift Report SM ( Download the Entire Toolkit ) Guidelines and Key Words ...

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The Power of Thank You Notes in Healthcare

Published March 10, 2016

Views 22355

Thank you notes are one of the most cost-effective ways to deliver reward and recognition, which in turn builds critical employee engagement. High-performing organizations realize that people are more engaged and more willing to go the extra mile when leaders frequently expre...

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Better Clinical Outcomes, Patient Satisfaction Go Hand in Hand for Emergency Physicians

Published April 11, 2014

Views 0

Beyond surveys and payments, better physician–patient communication, trust lead to improved care delivery.

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AIDET Plus the Promise: Valet Example (Dropping Off) 2 Minutes

Published December 13, 2016

Views 281

  In this two-minute video, a valet employee (portrayed by Quint Studer) uses the AIDET Plus the Promise SM framework to communicate with an arriving customer.

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Best Practices to Help You Communicate with Your Team

Published March 28, 2010

Views 655

Skillful communication empowers you to  align staff behavior and move your culture forward. In order to improve  performance, everyone in an organization must clearly understand the goals  you’re trying to reach and the actions required to get there. Then and only  then will y...

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Make the Most of Your Minutes: 10 Quick Tips for Better Time Management

Published July 13, 2017

Views 6094

Get 10 tips for better time management.

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