Learning Lab Search Results

Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Why Does Engagement Matter? (7 minutes 30 seconds)

Published September 21, 2016

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What Right Looks Like: Leader Rounding with Employees: Employee is Engaged

Published April 20, 2015

In demonstration of “What Right Looks Like,” the leader holds a round with an employee who is engaged and answers questions with detail. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your super...

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What Right Looks Like: A Provider Feedback Conversation Using the INVEST Framework (14 minutes)

Published July 02, 2015

In this demonstration of "What Right Looks Like," Dan Smith and Tony Schuster conduct a kickoff performance feedback conversation between physicians using Studer Group's Provider Feedback System and following the INVEST Communication Framework (Introduce, Narrate, Validate, Ex...

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Video: What Right Looks Like: Leader Rounding with Internal Customers

Published March 27, 2015

In this three minute video, two department leaders demonstrate what right looks like when rounding on internal customers. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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What Right Looks Like: Care Transition Call Post-Discharge

Published October 01, 2014

This vignette shows “What Almost Right Looks Like” for a Care Transition Call after the patient is discharged from the hospital. The questions asked during this call are examples of a typical post-discharge call script for heart failure. The patient also recognizes two mem...

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What Right Looks Like: Care Transition Call After an Outpatient Procedure

Published October 01, 2014

This vignette shows “What Right Looks Like” for a Care Transition Call after an outpatient procedure. The patient’s mother recognizes a care team member for and contributing to an excellent experience for her son. Please visit the Studer Group Learning Lab for more examp...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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Video: What Right Looks Like: Hourly Rounding® Leader Shadow Round

Published May 19, 2015

In this demonstration of “What Right Looks Like,” a nurse leader shadows her nurse during an hourly round to verify competency. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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What Right Looks Like: Provider Encounter with an Existing Patient (High Blood Pressure) 31 minutes

Published September 18, 2014

As you watch this video, you may note that the provider spends extra time with this patient. He obviously relates to him personally and gauges the needs for more education around the patient’s specific condition and general health. From time to time, you will find that this e...

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