Learning Lab Search Results

COACHING MINUTE: Communicating About Duration in the ED

Published August 09, 2017

The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.

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How to Improve Flow for a High-Performing Emergency Department

Published July 01, 2017

This Q&A with practicing emergency department physician and Studer Group Medical Director Dan Smith, MD outlines practical tips you can use to improve flow in your emergency department.

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Are Your Perioperative Services a “Cut Above” and Ready for the Perioperative Surgical Home?

Published September 21, 2015

Perioperative services are expensive, with high fixed costs related to both personnel and equipment. High-performing perioperative services - where patients feel their care is individualized, safe, and provided in a compassionate manner, coupled with practitioners having conf...

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Improve Post-Acute Care with Hourly Rounds

Published October 10, 2018

Post-acute care organizations are challenged with high employee turnover and tight staffing, all while expected to deliver quality patient care. It may sound like a contradiction but increasing staff interactions through hourly rounds can help employees proactively meet patien...

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9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

Published October 24, 2017

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports , which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this ...

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CMS Finalizes Home Health, Outpatient and Ambulatory Surgical Center Payment Rules and Physician Pay

Published December 03, 2013

The Centers for Medicare & Medicaid Services (CMS) issued the final payment rates, rules and policies for physicians, home health care, hospital outpatient and ambulatory surgical centers in November 2013.

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Video : Rounding for Outcomes (Canadian Focus) (60 minutes)

Published April 15, 2013

In this 60 minute video, Mitch Hagins, Studer Group Coach, discusses the why, what, and how of Rounding for Outcomes, with a focus on Canadian partners. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback...

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What Right Looks Like: Leader Rounding with Employees: Leader Asks Probing Questions to Dig Deeper Into Employee’s Responses (7 Minutes)

Published April 20, 2015

In demonstration of “What Right Looks Like,” the leader holds a round with an employee who is not as engaged in the conversation. The leader must ask clarifying and probing questions to elicit the information she desires. If you are watching this video as part of an assignme...

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Consumer Perspectives on Patient Experience

Published July 27, 2018

Access results from the Consumer Study on Patient Experience and learn how it fits into patients broader set of expectations around health and healthcare delivery.

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Monthly Meeting Model Prioritized Competency Checklist

Published September 09, 2016

The Competency Checklist to be used to validate leader’s skill in conducting the Monthly Meeting Model with direct reports.

Learning Lab Search Results

COACHING MINUTE: Communicating About Duration in the ED

How to Improve Flow for a High-Performing Emergency Department

Are Your Perioperative Services a “Cut Above” and Ready for the Perioperative Surgical Home?

Improve Post-Acute Care with Hourly Rounds

9 Tips to Make Patient Experience Data Meaningful for Clinicians and Staff

CMS Finalizes Home Health, Outpatient and Ambulatory Surgical Center Payment Rules and Physician Pay

Video : Rounding for Outcomes (Canadian Focus) (60 minutes)

What Right Looks Like: Leader Rounding with Employees: Leader Asks Probing Questions to Dig Deeper Into Employee’s Responses (7 Minutes)

Consumer Perspectives on Patient Experience

Monthly Meeting Model Prioritized Competency Checklist

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