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Community Hospitals Must Lead With Experience, Close With Compassion

  • Publication: Becker’s Hospital Review
  • Release Date: June 15, 2012

As the healthcare industry enters an era of accountable, patient-first care, many hospitals are beginning to focus on patient experience. As a part of this, they are placing great emphasis on conveying compassion. While this can be a great strategy for large urban hospitals and academic medical centers — organizations typically viewed as highly advanced and technically competent, but perhaps a bit impersonal — it could prove a miscalculation for smaller organizations.

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