Posted November 10, 2017
Let's face it. We're all human. Every leader has made mistakes - even the most engaging and inspiring ones. For good leaders who want to be great, the important thing is to never stop learning and improving.
Posted November 03, 2017
Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.
Posted October 30, 2017
The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.
Posted October 24, 2017
Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.
Posted October 23, 2017
Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.
Posted October 19, 2017
Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.
Posted October 13, 2017
The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?
Posted October 03, 2017
Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.
Posted October 02, 2017
Many organizations struggle to see improvement year after year but there is one thing leaders can do to make a change - put some skin in the game. Organizations achieve the most sustainable results when evaluations are 100 percent based on leader outcomes.
Posted September 26, 2017
Quality Impact Teams (QITs), reward high performers, build excitement around organizational goals and accelerate cultural transformation. Learn which of the 11 types of QITs are most important and why.