Insights Blog

Insights Blog

Confront Bullying with Tough Conversations

Posted February 20, 2018

Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.

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COACHING MINUTE: Two-Step Communication Plan to Immediately Re-recruit New Employees

Posted February 07, 2018

Does high turnover or low engagement keep you up at night? In healthcare, and especially for those of us in rural healthcare, recruitment and retention are vital to the success of our organizations. Once we’ve gone through the lengthy and deliberate process of recruiting and selecting the right employees, how do we ensure that we retain them?

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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Ensuring Exceptional Patient Care

Posted January 22, 2018

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

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Individualized Patient Care: A Simple Concept That is Difficult to Get Right

Posted January 12, 2018

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

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Finding the Balance Between Aggressive and Realistic Goals

Posted December 20, 2017

Research suggests that challenging goals get the best results, but finding the balance between aggressive and realistic goals can be tricky. Get tips from an expert on setting goals that are tough – and achievable.

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COACHING MINUTE: Low-Cost, Effective Reward and Recognition

Posted December 18, 2017

In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.

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COACHING MINUTE: Engaging Leaders in Goal-Setting

Posted December 11, 2017

As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.

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COACHING MINUTE: How to Improve as a Leader Without Losing Face with Your Team

Posted November 10, 2017

Let's face it. We're all human. Every leader has made mistakes - even the most engaging and inspiring ones. For good leaders who want to be great, the important thing is to never stop learning and improving.

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COACHING MINUTE: 3 Questions that Measure Organizational Alignment

Posted November 03, 2017

Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.

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