Insights Blog

Insights Blog

COACHING MINUTE: Conveying Compassion through Spa Services for Patients

Posted September 22, 2017

Altru Health System in Grand Forks, North Dakota, has created an entire program around healing therapies. Central to the program is the belief that rest and relaxation are an integral part of the healing process. And while the variety of services they provide range from music therapy to pet therapy to healing touch – perhaps none is more visible than their spa treatment program.

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Striking the Balance: Patient Experience and Productivity

Posted September 21, 2017

To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.

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COACHING MINUTE: Who’s on Your Personal Board of Directors?

Posted September 15, 2017

Take a moment to think about which colleagues you would choose to be on your personal board of directors.

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If I Knew Then What I Know Now: Advice for Nurse Leaders from a Former CNO

Posted September 08, 2017

Davy Crockett, Studer Group coach leader, outlines his top ten tips for new nurse leaders.

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The Joint Commission and Studer Group: Partners in Cultural Transformation

Posted September 01, 2017

Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.

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Q&A with High Reliability Expert Dave Marshall: Goal-Setting and How to Ensure HRO Success

Posted August 30, 2017

In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety, Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.

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Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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Physician Engagement Drivers: Removing Efficiency Barriers for Physicians

Posted August 10, 2017

Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.

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Engaging the Workforce: Best Practices from JPS Health Network

Posted August 10, 2017

Since taking over as president and CEO of JPS Health Network in 2009, Robert Earley has focused on three simple rules: Own it. Seek Joy. Don't be a jerk. The result? A cultural transformation in which employee engagement has increased to the 91st percentile and patient satisfaction has improved from the 3rd to the 78th percentile.

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Mission-Driven Leaders Build Relationships

Posted August 10, 2017

Healthcare leaders that excel at engaging stakeholders understand that extraordinary relationships lie at the very heart of engagement. After all, trust lies at the very foundation of any relationship. It is important that leaders be intentional about nurturing it.

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