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Insights Blog

Insights Blog

COACHING MINUTE: Mission is Critical

Posted August 06, 2018

In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.

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The Resilience Challenge

Posted July 24, 2018

It’s no secret that healthcare professionals are challenged by burnout. The good news is that between one-half and two-thirds of persons working in healthcare are also resilient. Dr. Wayne Sotile looks at ways to take charge of your future in healthcare and thrive in the healthcare industry.

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Skills Labs: 5 Tips for Success

Posted July 06, 2018

In healthcare, training a large number of employees in a brief timeframe is a challenge. Learn how to hold skills labs that are engaging, effective and create lasting change.

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Leading Practices for Post-Acute Placement

Posted June 11, 2018

Strong partnerships between hospitals and post-acute providers are critical. Not only does it lead to a better transition process, good partnerships benefit all parties, especially the patient. Learn leading practices from case managers on ways to improve post-acute placement.

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COACHING MINUTE: Care Transitions Calls Remove Barriers to Patient Compliance

Posted June 08, 2018

In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.

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Adventist Health Castle’s 15-Year Baldrige Journey

By Kathryn Raethel, FACHE, MHA, MPH, RN, CEO, Adventist Health Castle

Posted May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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Technology, Strategy and Robots: Lessons from North America’s First Fully Digital Hospital

By Barb Collins, President and CEO, Humber River Hospital, Toronto, CA

Posted May 18, 2018

Technology and innovation are at the forefront in Humber River Hospital’s digital strategy. When they began their journey to become the first fully digital hospital in North America 15 years ago, their commitment was to create a full-service acute care facility that put patients, families and employees first.

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"Boots-on-the-Ground" Leadership: How Better Accountability and Leadership Development Helped McLaren Flint Achieve Alignment and Decrease Deficit

By Chad Grant, FACHE, President and CEO, McLaren Flint

Posted May 17, 2018

After a year of refocusing on accountability and leadership development, McLaren Flint saw significant improvement in patient experience, employee engagement, and financial performance.

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COACHING MINUTE: Get Ahead of the Curve with Change Management Teams

Posted May 15, 2018

Changes that can be anticipated offer both a leadership and management opportunity. By getting ahead of projected transformations, leaders can assemble a team to strategically manage change in a measured and customized fashion.

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COACHING MINUTE: Diagnosing Your Current Care Transitions Process

Posted May 15, 2018

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

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