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Articles & Whitepapers

Articles & Whitepapers

UPMC advanced operational and financial goals, including HCAHPS overall rating, by focusing on their internal culture in partnership with Huron | Studer Group.

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For the first time in history, five generations of people are working alongside each other. Learn how to align and motivate your organization's generationally diverse staff.

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At the same time that the population is growing and living longer, the healthcare industry is experiencing a significant workforce shortage. Prepare your organization for the future by ensuring it has the leadership it needs to succeed.

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Use this formula with your CMS penalties and rewards data to determine if improvement initiatives are working. Next, use a comprehensive approach to new processes to create change that will stick.

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With an impending labor shortage facing the healthcare industry, many healthcare leaders are considering nontraditional staffing models as a way to address this challenge.

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Personalize your employee experience, align your strategy for the future with talent decision being made today and differentiate your employee experience with your culture so you can attract and retain high performing employees.

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Future of Healthcare Leadership

Released on September 27, 2018

For years, healthcare leaders have made small shifts toward a more consumer-centric care delivery model, but today, these moderate moves are no longer enough. In a period of unprecedented industry disruption and innovation, significant strategic change must be made to remain relevant and provide the high-quality care patients expect.

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Access results from the Consumer Study on Patient Experience and learn how it fits into patients broader set of expectations around health and healthcare delivery.

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A survey of hospital leaders shows a direct connection between behaviors coached by Studer Group and better hospital clinical quality of care, profitability and patient experience ratings.

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Becoming a highly reliable leader

Released on April 18, 2018

In this article from Becker’s Hospital Review, Studer Group Coach Leader Vikki Choate gives four tips for becoming a highly reliable leader.

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Watch this recorded webinar to learn the findings of the 2018 Patient Experience Consumer Study, completed by 2,000 consumers, and the implications for patient experience.

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Q&A: Patient Involvement and Representatives

Released on February 1, 2018

Studer Group coaches explain the CMS Condition of Participation requirement and discuss the best way to keep patients and their designated surrogates informed about their care.

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Top Resources and Articles of 2017

Released on December 6, 2017

As you prepare for the year ahead, view the most popular Studer Group Insights and articles of 2017.

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Three steps to drive employee engagement

Released on November 15, 2017

One of the biggest problems facing practices today is physician burnout, and disengaged employees can be a major contributor. Gain three actions physician leaders and practice leaders can take to improve engagement.

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Studer Group coach Faye Sullivan, RN, shares the importance of a good patient handoff, or handover, and how a comprehensive strategy is necessary for quality and patient safety.

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Today, engagement isn’t optional for those who work in healthcare or for the patients who seek their care. Unprecedented change is disrupting the health care industry; the only way we can hope to successfully navigate it and achieve our clinical quality goals is through 100 percent commitment among stakeholders. That’s precisely what engagement expert Craig Deao will discuss at The Joint Commission’s 2017 Annual Ambulatory Care Conference in Rosemont, IL.

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Healthcare hasn’t benefited from major initiatives in the past 10 years, but the industry will continue to do the same thing. That is the theme of a survey of 45 health executives who were asked to comment on what is driving change in the healthcare industry in the next five to seven years.

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Learn about the critical role of organizational culture as it pertains to supporting strategy execution and sustaining improvement initiatives linked directly to top priorities and mandates in this Canadian College of Health Leaders Healthcare Management Forum article.

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Nearly 60 CEOs from major U.S. health systems met to discuss industry pressures and how to tackle the challenge of doing more with less in the new healthcare world.

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Learn how to deal with an impaired employee, how to identify the problem before harm is done, and what your obligations are afterwards.

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