4257
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Hardwired Results: Issue 06
SELF-TEST: Can Baldrige Move Your Organization's Performance Faster?
Self Test
Can Baldrige Move Your Organization's Performance Faster?
Answer these questions. Then see how you rate.
Do your senior leaders set an environment of excellence that encourages high performance?:
Yes
No
Do you have a results-oriented leadership evaluation and improvement system?:
Yes
No
Do your leaders and staff know patient and other customer complaints and have a method to address them?:
Yes
No
Do your leaders and staff build effective relationships with patients and other customers to ensure high patient satisfaction and loyalty?:
Yes
No
Does your organizational culture support employee learning, motivation, and high performance?:
Yes
No
Does your organization systematically identify, manage, and improve its key health care processes?:
Yes
No
Does your organization systematically identify, manage and improve its key support processes?:
Yes
No
Does your organization demonstrate positive performance trends across all Pillars (People, Service, Quality, Finance, Growth)?:
Yes
No
Do your most important organizational results compare favorably to national role model benchmarks?:
Yes
No
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