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Taking Leader Rounding with Employees to the Next Level (11 minutes)

Published July 15, 2016

In this 11-minute video, Bob Murphy shares best practices for Leader Rounding on Employees.

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Hourly Rounding® in the Emergency Department: How to Accelerate Results

Published January 02, 2012

When a woman died in the ED lobby of a Los Angeles hospital several years ago because she could not obtain timely care, it made national news. On that day, Americans around the country wondered how this could happen in the US health care system today. They wondered if it could...

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Four Strategies to Improve Leader Rounding

Published June 18, 2014

To maintain effective rounding, healthcare leaders should freshen their approaches periodically to uncover barriers that stand in the way of hospital staff embracing new initiatives. Learn four strategies in this June issue of HFMA's Leadership e-bulletin.

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Hourly Rounding® is key contributor to patient-centered care at high-performing hospitals

Published October 14, 2015

Emergency Department experts are big proponents of rounding, but note the practice must be done effectively and consistently to get results.

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Video - Leader Rounding with Direct Reports (Employees) (32 minutes)

Published February 26, 2013

Video Length: 32 Minutes Watch as Studer Group coach, Faye Sullivan, trains leaders how to round on staff and to effectively implement and hardwire this tactic. If you are watching this video as part of an assignment, please download this form , complete it, and sha...

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Leader Rounding - Providing Feedback to Resistant Staff Member

Published July 26, 2017

In this two-minute video, a nurse leader provides feedback to a resistant staff member.

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Video: Rounding for Outcomes with Physicians with Rodney Tucker, MD, University of Alabama at Birmingham Medical Center, and Julie Kennedy, Studer Group Coach

Published February 04, 2014

In this video, Rodney Tucker and Julie Kennedy describe the importance of physician leader rounding on physicians. Rounding on patients is hardwired into physicians’ DNA; once a physician leader learns about the positive impact of rounding on his/her colleagues, they are more...

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Video: Hourly Rounding® Series -The Logs. The Promise

Published August 22, 2013

Hourly Rounding® Series Hourly Rounding® Series, Avoiding Potholes Hourly Rounding® Series, Driving Efficiency Hourly Rounding® Series, Explaining the Why Hourly Rounding® Series, Fun Ideas to Increase Staff Buy-In Hourly Rounding® Series, Integrating with Othe...

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CG CAHPS Office Staff Courtesy: A Commitment to Continuous Improvement

Published July 02, 2015

When working to improve the patient experience at any organization, it is important to determine that organization’s performance “gap” – the gap between present performance and the organization’s ultimate goal. The aim of this guide is to provide methods to close the determine...

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Why Patient Experience Matters in the Medical Practice Setting

Published March 31, 2020

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