Learning Lab Search Results

Huron Toolkits Landing Page

Published July 28, 2013

Studer Group's Toolkits are a valuable "one stop shop" for a variety of Studer Group tactics, such as AIDET Plus the Promise SM , Hourly Rounding ® , Individualized Patient Care, highmiddlelow ® , and many more. Each toolkit is a collection of downloadable tools and resour...

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Video - Leader Rounding with Departments Served (Internal Customers) (30 minutes)

Published March 31, 2013

Video Length: 30 minutes Watch as Studer Group coach, Faye Sullivan trains leaders how to round on internal customers (the departments they serve) and to effectively implement and hardwire this tactic. If you are watching this video as part of an assignment, please down...

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Leader Rounding on Internal Customers Simulator

Published March 15, 2016

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Video: What Right Looks Like: Leader Rounding with Internal Customers

Published March 27, 2015

In this three minute video, two department leaders demonstrate what right looks like when rounding on internal customers. If you are watching this video as part of an assignment, please download this form , complete it, and share your feedback with your supervisor.

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Leader Rounding on Internal Customers: 101

Published September 18, 2015

Rounding on internal customers (or on departments/areas served) is one of Studer Group’s Must Haves® because support and ancillary services play a vital role in the care delivered to patients. These areas take care of the people taking care of patients. This guide includes in...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Customer Does Not Have Time for Round

Published March 30, 2015

In this one-minute video, a leader demonstrates how to handle a situation when an internal customer does not have the time to be rounded on. He reschedules the round and communicates the importance of having dedicated time to connect so that he can provider her team with bett...

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Video: What Right Looks Like: Leader Rounding with Internal Customers, Challenging Customer

Published March 30, 2015

In this three minute video, a leader rounds on a disgruntled internal customer. He demonstrates "what right looks like" in re-directing the conversation to conduct a successful round. If you are watching this video as part of an assignment, please download this form , compl...

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Leader Rounding with Internal Customers Toolkit

Published September 18, 2014

This page contains links to downloadable resources contained in the Leader Rounding on Internal Customers Toolkit as well as relevant videos and articles. Content includes leading practices related to the why behind support service rounding, determining competency, guidelines...

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Advanced Tactics for Improving Employee Engagement

Published November 14, 2016

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eLearning Modules and Simulators

Published June 23, 2014

Our eLearning modules and simulators allow you to become comfortable with healthcare concepts and Studer Group behaviors in a computer-based learning environment. Additionally, both the eLearning modules and simulators offer the opportunity to test your skills and simultaneou...

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Studer Group Toolkits

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