Watch The Power of People: The Key to Achieving World-Class Results in Patient Experience and Employee Engagement presented by Gail Lerch, EVP, HR and Organizational Effectiveness and Ray Vara, EVP & CEO, Operations at Hawai'i Pacific Health.
Discover practices that improve patient experience backed by a large and rapidly growing body of research.
Leadership and Improvement Conference-Toronto 2017 Series: Part 2 of 5 Evidence-Based Practices and Data Analytics Drive Improvements in Patient Experience Patient experience was a prominent theme that resonated throughout the entire two-day agenda of this year’s Healthca...
How to improve patient experience when a high percentage of hospital admissions come through the emergency department.
With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
This article reveals the #1 way to improve patient experience [PX] & shares 6 heavy-hitter tactics you can implement today. Often considered "fluffy" stuff by caregivers, readers will also learn how to transform clinician & staff perceptions of PX to deliver consistent, high-q...
"I can't do all that patient experience stuff!" nurses sometimes say when leaders try to engage them in improving the patient experience. They think it's fluffy stuff...stuff they don't have time to deliver on. Some still believe that the CAHPS family of standardized pati...
Learn 4 tactics for improving patient experience without diminishing productivity or adding unnecessary work.
To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.
Steve has been consulting with health systems, hospitals, and physician’s groups for almost 20 years. Steve’s expertise includes leveraging outcomes to drive patient volume, perfect culture and process to improve patient experience, and engage patient populations pre-, point-...
In this video, an oncoming patient care technician and off-going patient care technician demonstrate a Bedside Shift Report conversation with several deficits. At the end of the video, the viewer has the opportunity to connect what they have seen to their own experience and kn...
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Learn how communication can be leveraged to engage patients in the Emergency Department and improve overall experience.
Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.
Building Patient Trust with AIDET® is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET®: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anx...
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