In the first simulator, the learner is a patient whose CNA has come to check their blood pressure and help them to the bathroom. The learner choose the behaviors/statements that they would like to hear as a patient.
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Are you doing all that you can in your practice to improve the patient experience? Rate Yourself in terms of your behavior.“Never” indicates that it is not part of your usual practice and “Always” means it is a strongly hardwired and consistent behavior.
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After solidifying the organization’s reputation as a top provider for rehab services, leaders at one post-acute provider sought to improve the working environment for employees and clinicians.
Case Study How One Rehabilitation Hospital Nearly Doubled Employee Engagement The Challenge While this 395-bed acute facility in the Midwest was well known for its exceptional patient experience, employee engagement hovered near the 50th percentile. After solidify...
Improving results in the value-based purchasing bundle is dependent on all staff, both clinical and non-clinical, across the care continuum. Each person can play a role to maximize patient and family experience and exceed expectations in service and quality. Use this crosswalk...
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Hospital renovations should not be an excuse for poor employee engagement or unhappy patients; learn strategies to keep everyone happy during construction.
During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
Our surgeons' vision was to provide the highest quality of care in a patient-centered hospital setting. When they could not find the answer in existing facilities, they decided to build their own hospital. This gave them the ability to manage their patient's entire healthcare ...
Hardwired Results: Issue 08 Q&A: Physician Training Delivers ROI Hardwired Results® interviews Stephen C. Beeson, MD about how he calculates the ROI on physician training... HR: Can you connect physician training to better financials? SB: In the outpatie...
Public reporting for OAS CAHPS began in 2018. Here's what you need to know now to set yourself up for success.
Are you ready for Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS), the next government-mandated survey? Public reporting begins next year in 2018 for this survey for the outpatient ambulatory surgery arena so now is th...
This 5 minute vignette from the AIDET® Five Fundamentals of Patient Communication video features a health care provider in the ambulatory setting, explaining in her own words why using AIDET ® is essential to quality patient care. Download the AIDET® Video Participant Guid...
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With a passion to facilitate change through high performing teams, Deb Strickland brings decades of experience as a healthcare leader and coach to those she serves. Professional Experience With over 30 years of progressive nursing experience leading to CNO/VP roles, Deb is ...
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